E.ON is fully committed to the Energy Ombudsman. In the unlikely event that we are not able to resolve your complaint after following our usual complaints procedure, you can refer it to the Energy Ombudsman.
The Energy Ombudsman is a free and independent service which is empowered to resolve disputes between customers and their energy companies that have not been resolved within 8 weeks.
For further information regarding the Ombudsman service, you can download this Energy Ombudsman Information (PDF) or contact us on 0845 052 0000 and we will send you a copy.
Alternatively, please visit the Ombudsman website for more information.