At E.ON we’re committed to providing you with the highest standards of energy supply. We have two kinds of standards: Guaranteed Standards where we’ll make a payment when we fail to achieve them, and Overall Standards which are targeted levels of service set by Ofgem.
Please read our Keeping you Informed leaflet for more information on our Standards of Service and those provided by your local Electricity Distributor and Gas Transporter. The leaflet also includes details of our DD scheme, Gas safety and Energy Efficiency advice.
Codes of Practice
We have a series of Codes of Practice leaflets available which provide useful advice and information about the following areas:
- Handling Complaints
- Visiting Homes
- Customers with Special Needs
- Using Prepayment Meters
- Help with Paying Bills
- Using gas and electricity efficiently
In addition we support the independently audited Code of Practice for Accurate Bills which has been developed by the Energy Retail Association. This Code has been produced to improve billing standards even further so that customers can confidently receive the level of service they expect.
You can download the ERA Code of Practice Booklet (PDF). Alternatively, please call us on 0845 052 0000 and we'll send you a copy through the post.
Please refer to the Energy Retail association website for Frequently Asked Questions.
Energy Made Clear
We also support the Confidence Code set up by Consumer Focus, for online switching sites, to ensure that customers have the information they may need when switching energy suppliers.
Further information can be found by downloading the Energy Made Clear leaflet (PDF).