As a company we are committed to giving all our customers the best possible service. As part of this we want to know when things go wrong so we can learn from our mistakes. You can view our complaints handling procedure online, or call us on 0845 302 4340 and we will send you a copy.
Our complaints handling procedure is governed by the Consumer Complaints Handling Standards Regulations 2008.
As part of our commitment to record every complaint or dissatisfaction, you will find below our annual complaint figure. This gives the total number of Residential complaints that we logged that we were unable to resolve by the end of the next working day. A complaint is any contact from, or on behalf of, a customer/potential customer, who is not satisfied with any part of our service or products.
Figures are for the period 1 October 2008 to 30 September 2009
If you have any questions then please call us on 0845 302 4340.