We’re committed to listening and responding to our customers to ensure that your needs are at the heart of everything we do.
That's why we're proud to be voted number 1 for overall customer satisfaction in the independent uSwitch.com annual Customer Satisfaction Report.
We've worked hard this year to improve our customer service, but this doesn't mean we're going to sit back. We know we still haven't got it right for all of our customers but we do care about making more improvements.
Your feedback genuinely matters to us, and our senior management team regularly reviews customer feedback to ensure we are delivering the best possible experience to our customers.
The programme is designed to ensure your views are heard and acted upon across E.ON, from our Agents to our Directors. As part of this programme, we are asking customers to complete a short questionnaire about their experiences to date.
If you have recently been in contact with one of our agents, or if we have sent you a letter, you may have been selected to receive a customer forum questionnaire.
We will contact you in one of two ways; either by sending you an email invitation, or by a telephone call from one of our specially trained research team members.
We appreciate your time is valuable, so we have tried to ensure the questionnaires only take a few minutes to complete.
We are committed to ensuring you will receive no more than two surveys in any six month period.
As part of our programme you may be contacted after the questionnaire to help us determine how we could improve our service and, potentially, to resolve any issues you may have raised.
We take the security of customer’s details very seriously. We will never ask you to disclose any personal account information in an email. If you would like further information about the E.ON Phishing Policy.