What to do in an Emergency
We care about your safety so we've put together some useful tips on what to do in an emergency. Please select one of the links below for more information.
If you are a prepayment customer with no supply, or device or meter problems - or you have any emergency not listed below, please call 0845 301 5955.
Read our FAQs for details on Carbon Monoxide poisoning.
Fault finding tips to help you in a loss of power supply.
Safety advice on what to do if you suspect a gas leak.
