You may have heard about our plans as an energy business to "reset" the relationship we have with our customers.
We plan to examine our tariffs, our bills, our sales, how we expect customers to pay and how we support our customers.
To begin with, we want to make it easy for customers to understand their bill, their direct debits and their energy consumption, so we've put together some useful information.
Please use the links below to find out more and understand how you are charged for your energy. We’re also here to help and answer your questions on
Twitter,
Facebook and
YouTube.
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Reset
Our CEO, Tony Cocker,
has laid out his plans for
our future in a letter to customers |
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Customer Council
We've set up an independent Customer Council to help with our Reset Review |
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Energy Menu
You might know the cost of a favourite takeaway but do you know how much you spend on energy? |
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What's a (kilo)Watt?
Do you know what a kiloWatt hour is? Our flash cards can help to explain |
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Direct Debit FAQs
If you're confused about your Direct Debit, take a look at our FAQs |
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Understanding your bill
We've created an
online demo and
video to help you understand your bill |
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Standards of Service
We’re committed to providing you with the highest standards of energy supply |
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YourSay
Join our Customer Panel and have your say
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