FAQs
FAQ Subject - Payment Queries
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How do I obtain a refund?
My bill is showing a credit balance, can I have a refund?
My payments are not showing on my bill, what should I do?
What if I can't afford to pay?
Am I entitled to any discounts?
How can I get my payments onto my account?
I pay by Direct Debit and my account is in credit, can I have a refund?
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