FAQs

Am I entitled to any discounts?

If you're entitled to a discount it will appear on the front page of your bill/statement. Your discount is applied on each bill/statement you receive. The discount is taken from the total charges before VAT is applied. You're entitled to a discount if you're an E.ON EnergyOnline/FixOnline/SaveOnline customer, if you pay promptly by quarterly cash or cheque, or by fixed monthly Direct Debit*, or if you take gas and electricity from us.


*Customers on some of our restricted hour tariffs such as E10 may not get these discounts as they are reflected in the pricing structure of the product.