FAQs

We have a licence requirement to bill you in kilowatt-hours for the gas you use (kWh).
 
All the figures we use to convert your gas usage into kWh can be found underneath your gas meter readings on your bill.

Here's how we do it: 

1. For imperial meters: Take the volume used, shown with 'hcf' on the front of your bill and multiply this figure by 2.83 to convert to cubic metres (m³). Follow step 2 onwards.
   For metric meters: Take the volume used, shown with 'm³' on the front of your bill.
    
   
2. Multiply this figure by the conversion factor of 1.02264, then by the calorific value shown on your bill underneath your meter readings. 
   
   
3. Finally divide this figure by 3.6 to show your usage in kWh.