Our Commitment to You
If we fail to deliver the standard of service you expect, we want to know about it so that we can put it right.
Step 1Call our specialist Complaint Advisors on
0845 303 4060 to discuss your query.
Step 2
If our Complaints Advisors are unable to resolve your query, please ask to speak to a manager. They will independently assess your complaint and do all they can to resolve things to your satisfaction.
Step 3
We would very much hope that your query will have been resolved by this stage, however, if you are still dissatisfied you can write to our
Business Customer Service Director, Griffin Court, Phoenix Park, Colliers Way, Nottingham, NG8 6AT, or alternatively email the
Director of Business Customer Services, or call our dedicated team of specialists on
0845 302 4279. We will carry out a full review and respond to you within ten working days.
So that we can deal with your query more quickly please provide your full postal address, telephone number and account number (if you have it) in your email.
If you have followed each of the above steps and we have still not managed to resolve your complaint within 8 weeks, you can contact the Energy Ombudsman on
0330 440 1624,
if you consume up to 55,000 kWh of electricity or 200,000 kWh of gas per annum or employ fewer than 10 employees. E.ON is committed to the
Energy Ombudsman service, which provides free and impartial advice to help customers resolve complaints with energy companies.
Our
complaints handling procedure is governed by the Consumer Complaints Handling Standards Regulations 2008. A copy of these Regulations can be obtained
here or from our Customer Service Centre.