Our Commitment to You
If we have failed to deliver the standard of service you expect from us, please follow the steps below:
Step 1Call our specialist Complaint Advisors on
0845 300 6301.
Step 2
If our advisors aren't able to resolve your query, please ask to speak to a manager. They will assess your query and do all they can to resolve it for you.
Step 3
If you still remain dissatisfied, please call our Director’s Office on
0845 302 4340, or email the
Director of Business Customer Services, or alternatively you can write to our
Business Customer Service Director at
E.ON, PO Box 9069, Nottingham, NG1 9BU.
If you have followed all of the above steps and we have still not managed to resolve your issue within 8 weeks, you can contact the Ombudsman Services: Energy on
0330 440 1624.
For clear, practical consumer advice, contact Consumer Direct on
0845 404 0506 or at
www.consumerdirect.gov.uk.
Our
complaints handling procedure is governed by the Consumer Complaints Handling Standards Regulations 2008. A copy of these Regulations can be obtained
online or from our Customer Service Centre.
