We aim to make our bills, invoices and statements easy to read and understand, but if you have any questions about your bill, we have a detailed description of different types of bills and invoices. These guides depend upon the type of bill you've received. Please click on one and compare the your bills with the PDF.
How to read your E.ON bill (PDF)
How to read your Amended E.ON bill (PDF)
You can also find further information in our Frequently Asked Questions.
Accurate Meter Readings
If you think your bill is too high, or too low, it may be because it is based on an estimated meter reading. This may be because we’ve been unable to get to your meter to take a meter reading, or we may have based your consumption on your previous energy usage figures.
We want your bills to be as accurate as possible, so, if you have received an estimated bill (you will see an E next to the reading), please call us with an up-to-date meter reading. We can then send you an accurate bill.
We have provided a guide to help explain how you should read your meter (PDF).
If you still have a query about your bill, then please call us. Our dedicated business advisors will be able to help.