Switching

it's as simple as 1, 2, 3

Want to know what happens next? Switching is a simple three step process where we do the hard work for you.

Step 1

We'll start your switch
When you've confirmed your details and hit 'Switch now' at the end of the process, we'll start the preparation, but in case you change your mind, there's a 14 day cooling off period. This means we have to wait until after then before we contact your old supplier and other companies, such as the meter readers. It then normally takes a few weeks to get all the replies back and make sure everything is sorted out.

You'll need to check the details we send you in the post are correct and pay any bills from your old supplier.

Step 2

You'll need to give us your meter readings
We'll need your opening meter readings to make sure your first bill is accurate. We'll write to you when we need them.


You'll need to read your meters and give us your meter readings.

Step 3

We'll finish your switch 
Your electricity and gas will still be supplied by your old supplier until we’ve got all your details through. We’ll write to you after your switch and confirm you’re with us.