The Direct Debit Guarantee
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This guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme.
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| The efficiency and security of the scheme is monitored and protected by your own bank or building society. If the amounts to be paid or the payment dates change, E.ON Energy Limited will notify you 7 working days in advance of your account being debited or as otherwise agreed. If an error is made by E.ON Energy Limited or your bank or building society, you are guaranteed a full and immediate refund from your bank of the amount paid. You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to us. |
More information about our Direct Debit policy
We've produced a guide to our Direct Debit policy to help explain how the scheme works and how we calculate your payments.
View the Direct Debit policy PDF here.