Ofgem has asked all energy suppliers to publish a series of key questions that business electricity customers should ask their supplier about their contract.
We have answered these questions below, however our dedicated business team is available on 0345 055 0065 between 8.00am -7.00pm (Monday to Friday) and 8.00am -2.00pm on Saturday to discuss details specific to your business energy supply. There are also further details in our Terms and Conditions.
Your unit rate will depend on many things, such as:
- where you’re based - because charges for the energy distribution networks vary on a regional basis
- what type of meter you have in your premises
- which of our products you have
- how you pay your bills (we may offer a discount for Direct Debit payments).
We have many types of contract and each of them may include fixed and standing charges.
For some of our contracts there may be capacity charges, however these vary depending on a number of factors, for example our Maximum Demand electricity products have capacity charges per KVA, but only in the regions where the local Distribution Network Operator charge for this.
Your prices will be based on what you told us when you set up your account. We may change them if:
- you move, add or remove sites
- you change your payment method
- you make changes to your supply
- the information provided is found to be incorrect.
Also, we may change your prices if there is a change in taxation or Government levies which affects or applies to the supply of energy.
If you’re supplied on one of our Fixed Price contracts we won’t change your prices except in the circumstances listed above. If you’re on any of our other contracts we may change your prices.
We’ll let you know in writing before any change to your price or contract. We provide both fixed and variable price products. For our Fixed Price contracts your charges will only change in the circumstances listed above.
We offer one, two and three year Fixed Price contracts for electricity and one and three year Fixed Price contracts for gas. The length of any Fixed Price Period will be clearly stated in all relevent communication.
The price on our standard contracts (not Fixed Price or Fixed Term) can be made up of several elements including; unit rate and standing charge. Each of these elements may vary, so your price may change at any time
As your Fixed Price or Fixed Term comes to an end you’ll enter a Fixed Price Review period. This is the opportunity to agree the price and terms which will apply at the end of your current offer or contract. We’ll send you a renewal letter which will contain your new offer and a specified period for you to either contact us to discuss the offer or notify us of your desire to end your contract.
If you contact us to tell us that you don’t want to renew your contract, we’ll write to you confirming the price that will apply to your supply if it hasn’t transferred to your new supplier when your current offer or contract with us ends.
If you don’t contact us during your Fixed Price Review, we’ll implement the offer we have sent you from the last day of your current offer or contract.
If you are in your Fixed Price Review and want to end your contract with us you’ll need to notify us. You can do this by calling the number provided in your renewal letter or listed in your Terms and Conditions, or by letter or email (details can be found in our Terms and Conditions).
If you’re on one of our standard contracts you can end your contract by providing us with 28 days notice by one of the means set out in your Terms and Conditions. We’ll then write to you confirming the price that will apply if your supply has not transferred to your new supplier when your termination notice ends.
The duration of the next fixed period will be explained in your renewal letter.
Your contract end date will be in your renewal letter and we’ll also write to you towards the end of your Fixed Price Period.
If you’re on a Fixed Price or Fixed Term contract you are not able to end your contract early. If you’re on one of our standard contracts you can end it by providing us with 28 days notice using one of the means set out in your Terms and Conditions.
If you have one of our Fixed Price or Fixed Term contracts you can only switch energy supplier during your Fixed Price Review, unless we have changed your Terms and Conditions significantly to your disadvantage.
If you’re on one of our standard contracts you can end your contract by providing us with 28 days notice.
Where our electricity and gas licences allow, we may stop you from changing supplier where:
- you have any balance outstanding
- you pay by Direct Debit and there is a debit balance on your most recent statement that has not been paid
- you are supplied on a Fixed Term Contract
- you are within a Fixed Price Period
- you have not provided the required 28 days notice.
If you’re already with us you can find out more information about your contract by contacting our dedicated business customer service team on 0345 055 0065. It will help them to locate your account quickly if you have your customer account number to hand (this can be found on your bill), or your full business name and address.
If you’re not currently with E.ON please call us to find out more information about our products and services. It will help if you have your Meter Point Administration Number (MPAN) or Meter Point Reference (MPR) to hand.
We reserve the right to disconnect your energy for continued non-payment. We will also disconnect your energy supply if you’ve asked us to, or to enable our engineers to make safe any part of the network if we find evidence of tampering.
The local Distribution Network Operator (DNO) may tell you to stop taking gas during a gas supply emergency and during a power emergency they may have to turn off your electricity for a specific period of time as part of rota disconnections
Before any disconnection due to non payment, a number of letters will be sent and outbound calls made, requesting that you contact us urgently.
We offer a range of payment methods across our product range. These include fixed or variable direct debit, cash, cheques, credit or debit card payments or BACs. However some of our products have restrictions on which payment methods are available.
No, because we tailor our prices to your business’s consumption.
