Help and support

Help and support

Contact us

Queries about your bill

For queries about your bill please call us on 0345 302 4315. 

Would you like a quote for your business?

For an instant quote, or to find out more about moving your business to E.ON visit our quote pages, or call us on 0333 202 4586

New energy connections

If you need a new connection to a site please call us on 0800 056 3074.

If you just need new metering at a property take a look at our New Connections pages

Meter Readings

For enquiries about meter readings please call us on 0345 302 4315. 

Has something gone wrong?

If we have failed to deliver the standard of service you expect from us, please follow the steps below:

Step 1
Call our specialist Complaint Advisors on 0345 303 4060. 

Step 2
If our advisors aren't able to resolve your query, please ask to speak to a manager. They will assess your query and do all they can to resolve it for you. 

Step 3
If you still remain dissatisfied, please call our Director’s Office on 0345 302 4340, or email the Director of Business Customer Services, or alternatively you can write to our Business Customer Service Director at E.ON, PO Box 9069, Nottingham, NG1 9BU.    


If you have followed all of the above steps and we have still not managed to resolve your issue within 8 weeks, you can contact the Ombudsman Services: Energy on 0330 440 1624.

For clear, practical consumer advice, visit Consumer Focus at http://www.consumerfocus.org.uk/ or contact the Citizen’s Advice Bureau 08454 04 05 06.

Our complaints handling procedure is governed by the Consumer Complaints Handling Standards Regulations 2008. A copy of these Regulations can be obtained online or from our Customer Service Centre.


 To speak to one of our advisers please call us on 0345 300 6301

Emergency info

  • Electricity

  • If you have lost power please enter your postcode below and we will lookup the contact number for your distribution network operator.

  • Gas

  • If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:

  • 0800 111 999

  • Carbon monoxide

  • Read the Government advice about the dangers of carbon monoxide poisoning.

  • Find out more

  • Email us / phone us

  • We want to hear from you. If you have any problems, feedback or suggestions please get in touch.         0345 055 0065

  • Send us an email

  • Write to us at:

  • Business Customer Service
    E.ON Energy Solutions Limited
    PO Box 2010
    NG1 9GQ

  • Concerns or feedback

  • We try very hard to get it right but we know we do get it wrong from time to time. We want to learn from our mistakes though, which is why we want to know if you’re not happy. If you have a complaint please let us know about it.

  • Let us have your feedback