We reserve the right to disconnect your energy for continued non-payment. We will also disconnect your energy supply if you’ve asked us to, or to enable our engineers to make safe any part of the network if we find evidence of tampering.
The local Distribution Network Operator (DNO) may tell you to stop taking gas during a gas supply emergency and during a power emergency they may have to turn off your electricity for a specific period of time as part of rota disconnections.
a. What notification would I receive and what procedures must be followed?
Before any disconnection due to non payment, a number of letters will be sent and outbound calls made, requesting that you contact us urgently.