Help and support
Please choose one of the following topics to get online help information. To speak to one of our energy experts and receive a quote call 0333 202 4586.
Understanding your bills
Top 10 questions
For queries about your bill please call us on 0345 302 4315.
Billing and payments
For an instant quote, or to find out more about moving your business to E.ON visit our quote pages, or call us on 0333 202 4586
Get a quote
If you need a new connection to a site please call us on 0800 056 3074.
If you just need new metering at a property take a look at our New Connections pages
For enquiries about meter readings please call us on 0345 302 4315.
If we have failed to deliver the standard of service you expect from us, please follow the steps below:
Call our specialist Complaint Advisors on 0345 303 4060.
If our advisors aren't able to resolve your query, please ask to speak to a manager. They will assess your query and do all they can to resolve it for you.
If you still remain dissatisfied, please call our Director’s Office on 0345 302 4340, or email the Director of Business Customer Services, or alternatively you can write to our Business Customer Service Director at E.ON, PO Box 9069, Nottingham, NG1 9BU.
If you have followed all of the above steps and we have still not managed to resolve your issue within 8 weeks, you can contact the Ombudsman Services: Energy on 0330 440 1624.
For clear, practical consumer advice, visit Consumer Focus at http://www.consumerfocus.org.uk/ or contact the Citizen’s Advice Bureau 08454 04 05 06.
Our complaints handling procedure is governed by the Consumer Complaints Handling Standards Regulations 2008. A copy of these Regulations can be obtained online or from our Customer Service Centre.
To speak to one of our advisers please call us on 0345 300 6301
Make a complaint
If you have lost power please enter your postcode below and we will lookup the contact number for your distribution network operator.
If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:
Read the Government advice about the dangers of carbon monoxide poisoning.
We want to hear from you. If you have any problems, feedback or suggestions please get in touch. 0345 055 0065
Business Customer ServiceE.ON Energy Solutions LimitedPO Box
We try very hard to get it right but we know we do get it wrong from time to time. We want to learn from our mistakes though, which is why we want to know if you’re not happy. If you have a complaint please let us know about it.
For a quick answer you can tweet your question to @EONhelp anytime from 8am-6pm, Monday to Friday or 8am-4pm Saturdays.