Payment Queries

If you have a query about paying your bill, take a look at the questions and answers below

How can I pay my bill?

We offer a wide range of payment options to suit your needs.

If you'd like to make a payment online you can either login, or  visit our pay your bill pages if you're not registered for online account management.

If you don't manage your account online, it's easy to set up. For  more information on how to register or about the benefits of managing your account online, click here.

Alternatively, we offer a number of other ways you can pay your bill:

•    Direct Debit
•    Cheque/cash
•    Prepayment meter

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What if I can't afford to pay?

If you’re having problems paying your bill, the best thing to do is contact us. We’ll spend time understanding your situation and find the best solution for you.

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My bill is showing a credit balance, can I have a refund?

If you pay by monthly Direct Debit or by regular cash payments, it’s normal to build up a credit over the summer months. This credit will then be used during the winter when you’re likely to use more energy. You can still request a refund, but your future payments may need to change.

If your latest bill shows a credit, and you’d like a refund, please contact us   to discuss this. You’ll need to read your meter and give this reading to us so we can make sure your credit is correct.

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Paying by Direct Debit

With a monthly Direct Debit you can spread the cost evenly over a year, rather than paying a high bill in winter and a low bill in summer. We give you a discount for paying this way.

You can set up a monthly Direct Debit yourself if you manage your account online. To do this just log in to your account and select ‘Direct Debit’ from the left hand menu.

If you’re not already an online customer but you’d like to manage your account yourself, you can register by clicking here .

We also offer variable Direct Debit, where we’ll take the full amount of each bill in full from your account automatically; saving you a trip to the bank and guaranteeing you your prompt payment discount. To set up a variable Direct Debit, please contact us.

For more information about Direct Debit, check out the Direct Debit section of our website.

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Paying by cheque

If you’d like to pay your bill by cheque, please make it payable to E.ON Energy Solutions Ltd, and post your cheque to:

E.ON
PO Box 123
Nottingham
NG1 6HD

Remember to put your account number and address on the back of your cheque. This will help us make sure your payment reaches your account.

You’ll get a discount off your next bill if you pay it quickly. The date we need to have your payment by in order for you to get the discount, is shown on the front page of your bill.

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Paying by Prepayment

Prepayment meters work just like a pay as you go mobile phone. You buy a top-up for your meter before you use the energy. You can do this at any Post office, Payzone or PayPoint outlets.

Prepayment meters help you to budget so you only use what they can afford.

If you’d like to arrange for a prepayment meter to be fitted at your property please contact us. Before calling, you’ll need to read your meter to make sure we’ve billed you correctly.

Got a question about your existing prepayment meter? Check out the Prepayment section of our website.

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