We give advice and support to people in debt as well as people who may be at risk if they can’t pay their energy bill.
We’ll try and help you as much as we can. Find out more about our services.
If you can’t afford to pay your bill, contact us as soon as possible. There are different ways we can help:
- Practical advice and support on debt management
- Home visits
- Funding schemes either from E.ON or third parties
- Working with charities
These organisations can also support you if you're in debt (all open in a new window):
Our Caring Energy support team
Our Caring Energy support team will talk to you about your personal situation and will try to help you themselves or will put you in touch with someone else who can.
Our support team can:
- Advise you on ways to save money or energy
- Apply for any benefits you may be entitled to
- Tell you about different ways you can pay your bill (for example prepayment meters and fuel direct applications)
- Give you information in the best way for you
Call our team Monday to Friday, 8am to 6pm on 0800 051 1480.
Priority Service Register – can our free services help you?
If you, or someone you’re caring for, is of pensionable age, disabled, chronically ill, blind or partially sighted and/or deaf or hearing impaired, our Priority Service Register has free services for you:
- Password protection schemes and identity cards
- Minicom/textphone facilities
- Bills in talking Braille or large print
- Quarterly meter readings so you don’t get estimated bills
- Annual gas safety checks
- Your meter moved so it’s easier to get to
Call our Caring Energy support team Monday to Friday, 8am to 6pm on 0800 051 1480.
Home Heat Helpline – could it help you?
The Home Heat Helpline gives free and independent advice about paying your bill. It will give you information about grants and services to help you manage your energy bill.
You might benefit if you’re:
- Over 70 years old
- A family on a low income
- Living with a long-term or serious health problem
Call 0800 33 66 99 to find out if the helpline could help you. Or visit the Home Heat Helpline website (opens in new window).