Moving home

If you're moving home our FAQs can help the process run smoothly

How do I find out who supplies my new home?

If you're unsure of who your current electricity supplier is then you can contact the Meter Point Administration Service (MPAS) for your area. You can find your local MPAS office number from Directory enquiries.

To find your gas supplier you can contact the Meter Point Reference line (formerly National Grid) on 0870 608 1524.

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What information do you need when I move home?

It’s best if you contact us at least 2 days before your moving date. You can do this online using our moving home form, if not, contact us.

You’ll need give us the following information when you contact us:

•    Your account number (if known)
•    The address you're leaving
•    Your forwarding address
•    The date you're moving
•    Your final meter readings (if you'd like us to read your meter we'll need at least 10
      working days notice)
•    Contact details for the Landlord/Letting Agent at your new/old address (if
      applicable)
•    The name of the new occupier at your old address (if known)

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I'm receiving bills/reminders for the person who lived here before me, what should I do?

If you've already told us you've moved into the house then you don't need to do anything.  We’ll set up an account in your name, and you'll only be billed from the meter readings you gave us when you moved in.

If you're concerned, or have a forwarding address for the previous customer, please contact us and we'll update the account.

If you haven't told us you've moved into your new house, then please use our moving home form and we’ll get an account set up in your name.

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When should I let you know I'm moving home?

It’s best if you contact us at least 2 days before your moving date. You can do this online, using our moving home form , or alternatively you can contact us  

Please have the following information available when you contact us:
•    your account number if you know it
•    the address you're leaving
•    your forwarding address
•    the date you're moving
•    your final meter readings (if you'd like us to read your meter we'll need at least 10
      working days notice)
•    contact details for the Landlord/Letting Agent at your new/old address if you rent
•    the name of the new occupier at your old address if you know it

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I've recently moved into a property supplied by E.ON, what do I need to do?

If you haven't told us you've moved into a property, then please use our Moving Home  form and we’ll get an account set up in your name. Alternatively, contact us .

Please have the following information available when you contact us:
•    Your account number (if known).
•    The address you're leaving.
•    Your forwarding address.
•    The date you're moving.
•    Your final meter readings (if you'd like us to read your meter we'll need at least 10
      working days notice).
•    Contact details for the Landlord/Letting Agent at your new/old address (if
      applicable).
•    The name of the new occupier at your old address (if known).

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