We offer a wide range of payment options to suit your needs.
If you'd like to make a payment online you can either log in, or visit our pay your bill pages if you're not registered for online account management.
If you don't manage your account online, it's easy to set up. For more information on how to register or about the benefits of managing your account online, click here.
Alternatively, we offer a number of other ways you can pay your bill:
• Direct Debit
• Prepayment meter
If you’re having problems paying your bill, the best thing to do is contact us. We’ll spend time understanding your situation and find the best solution for you.
If you pay by monthly Direct Debit or by regular cash payments, it’s normal to build up a credit over the summer months. This credit will then be used during the winter when you’re likely to use more energy. You can still request a refund, but your future payments may need to change.
If your latest bill shows a credit, and you’d like a refund, please contact us to discuss this. You’ll need to read your meter and give this reading to us so we can make sure your credit is correct.
Depending on how you pay, it can take a few days for us to get your payment.
If you made a payment 2-3 days before your bill date, it’s likely we didn’t have it in time to show on your bill.
If you feel there are payments missing from your account please leave it a couple of days and then log in to your online account. From there you’ll be able to look at all payments we’ve received in the ‘account history’ section.
If you don’t manage your account online and would like to you can register by clicking here.
If you still feel that there are payments missing please contact us . To be able to find your payment quickly, we’ll need to know:
• the payment date
• where you paid
• if you paid by cheque or online transfer
• your sort code and account number
Please have these ready when you call us.
With a monthly Direct Debit you can spread the cost evenly over a year, rather than paying a high bill in winter and a low bill in summer. We give you a discount for paying this way.
You can set up a monthly Direct Debit yourself if you manage your account online. To do this just log in to your account and select ‘Direct Debit’ from the left hand menu.
If you’re not already an online customer but you’d like to manage your account yourself, you can register by clicking here.
We also offer variable Direct Debit, where we’ll take the full amount of each bill in full from your account automatically; saving you a trip to the bank and guaranteeing you your prompt payment discount. To set up a variable Direct Debit, please contact us.
For more information about Direct Debit, check out the Direct Debit section of our website.
If you’d like to pay your bill by cheque, please make it payable to E.ON Energy Solutions Ltd, and post your cheque to:
PO Box 123
Remember to put your account number and address on the back of your cheque. This will help us make sure your payment reaches your account.
Prepayment meters work just like a pay as you go mobile phone. You buy a top-up for your meter before you use the energy. You can do this at any Post office, Payzone or PayPoint outlets.
Prepayment meters help you to budget so you only use what you can afford.
If you’d like to arrange for a prepayment meter to be fitted at your property please contact us. Before calling, you’ll need to read your meter to make sure we’ve billed you correctly.
Got a question about your existing prepayment meter? Check out the Prepayment section of our website.