Telephone Numbers

You can find the answers to some of the most popular queries from our customers in our help and support sections. If you would prefer to speak to someone though, our contact numbers are below.

 

To talk to us to make a payment, provide meter readings or if you've got a question about your bill

Please give us a call on 0333 2024 606. We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

To talk to us if you've just joined and have a query

If you have a query about your account, call us on 0333 202 4610, we're open 8am-6pm Monday to Friday and 8am-6pm on a Saturday.

If you have a prepayment meter

If you have a prepayment meter and need to talk to us about your account, please call us on:

0345 303 3040

Press option 1 if you'd like to talk to us about our products and services, or to tell us you're moving home.

Press option 2 to talk to us about your gas account, or 3 for your electricity account.

We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

To talk to us and tell us you're moving home

To tell us that you're moving, or to let us know your moving home meter readings, please call us on the numbers below: 

  • Prepayment Meter (card/key top up) call us on 0333 202 4643 and press option 1
  • Credit meter (you receive a bill) call us on 0345 303 3020
  • Smart meter (you have a separate display inside your house) call us on 0345 366 5976

We're open 8am - 8pm Monday to Friday and 8am - 6pm on a Saturday.

 

Talk to us about a complaint

If something has gone wrong, please call us on 0333 2024 606 so that we can put it right. We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

Talk to us about energy efficiency

If you'd like to speak to someone about energy efficiency advice, or if you have a specific question about how to save energy give us a call on 0333 202 4650, we're open 8am-6pm Monday to Friday.

If you're a Staywarm customer and you'd like to get in touch

For general StayWarm enquiries please call us on 0333 202 4645

If you're a StayWarm customer and you use a Minicom please call us on 0800 056 6560

If you would like your StayWarm communications in Braille please call us on 0333 202 4740

We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

If you'd like to talk to us about Braille

If you'd like to receive communications from us in Braille, please call us on 0333 202 4674, or 0333 202 4685 if you're a StayWarm customer. We're open 8am-6pm Monday to Friday.

Minicom

Minicom customers (including those on the StayWarm plan) can call us on 0800 056 6560. We're open 8am-6pm Monday to Friday.

If you're overseas and need to speak to us

 Please call us on +44 (0) 115 843 4373. We're open 8am-8pm Monday to Friday and 8am-6pm on a Saturday.

Emergency numbers

To talk to us about Central Heating Care

If you'd like to speak to someone about Central Heating Care, or have a question about your policy, please call us on 0845 872 8593. We're open 8am-6pm Monday to Saturday.

If you'd like to talk to us about a new or existing breakdown, please press 1.

If it's an initial inspection you're after, please press option 2.

If you want to speak to us about a renewal letter or your direct debit, it's 3.

If there's anything else you'd like to talk to us about, please press 4.

 

For business enquiries

If you are a business customer please call us on 0333 202 4687. We're open 8am-6pm Monday to Friday.