Saving Energy Toolkit

 

About the Saving Energy Toolkit

What is the Saving Energy Toolkit?

 The Saving Energy Toolkit lets you see how much energy you use compared to other similar E.ON customers’ homes in your area. It could help you start using no more than you need, saving energy and money. 

As well as seeing how much energy you use, the Saving Energy Toolkit also lets you;

  • See how you’re doing compared with the average and lowest consuming E.ON customers’ homes in your area.
  • See how much energy you use across the year and which months you use more or less.
  • See a breakdown of your monthly energy costs. 

Why are we launching the Saving Energy Toolkit?

Most of our customers want to be more energy efficient and they don’t want to use more than they need.  However most aren’t sure how they can save energy and money. 

At E.ON we’re dedicated to being genuinely helpful, so we want to give customers information about their energy and how they use it, as well as practical tips on how they can use no more than they need.

We’re launching the Saving Energy Toolkit to help our customers understand and see where their energy is being used, when they use the most and how they compare to similar homes like theirs. By showing them this information we hope that our customers will feel more in control and ultimately take action to use only the energy they need.


Who gets the Saving Energy Toolkit?

 If you’re an E.ON domestic customer and you manage your account online you can access the Saving Energy Toolkit, by logging onto your account. If you don’t currently manage your account online its quick and easy to set up, just register, enter your details and we’ll send you a confirmation email with a link to your account. As soon as you complete the set up by clicking on your activation email you can use the Saving Energy Toolkit and see how you compare.

Alternatively you can call us and one of our customer service advisors will be happy go through the Saving Energy Toolkit with you and tell you how you compare. We’re sorry but if you are currently on a Staywarm or WarmAssist product you will not be able to use the Saving Energy Toolkit.

If you're a new customer or have moved home you won’t see your Similar Home and My Energy Use comparisons until you get your first bill. However you can still use the Saving Energy Toolkit to view the Ways to Save and to tell us about your home.

Having trouble seeing your Saving Energy Toolkit?

To view the Saving Energy Toolkit online you must have gas and/or electricity supplied by us and have registered to manage your account online.

If you're having trouble accessing your Energy Saving Toolkit online it may be due to one of the following reasons;

  • If you're a new customer you will need to have received your first bill from us.
  • If you have a Stay Warm or Warm Assist product you won't be able to use the Energy Comparisons.
  • If you've recently moved properties and have not received your first bill or are in the process of moving home.

Remember you'll still be able access the Ways to Save part of the Toolkit, which gives you great advice on how to try to become more energy efficient, so take a look.

Take your time to read the frequently asked questions if you want more information

 

What are the features of the Saving Energy Toolkit?

What is the Similar Home Comparison?

The Similar Home Comparison is a 3 bar graph which shows the energy you use in your home compared to similar E.ON customer  homes in your area. By seeing how you compare you can take actions to try and use no more energy than you need and save energy. If you have gas and electricity you can compare both fuels or select gas or electricity separately. 

What is My Energy Use?

My Energy Use charts allow you to see how your energy use changes through the year on a month by month basis and also shows you how your energy usage compares with similar customer homes in your area. The graph shows your usage for the previous 2 years, providing you’ve been supplied by us for the whole of that time. You can look at either gas or electricity, just select from the drop-down box.

Your energy use is based on the average amount of energy we estimate that you consume daily (based on the meter reads we have for your property) and is updated each month; however the energy costs chart is updated in line with how often you receive bills. The charts may be based on estimated meter reads.  To make sure the charts give the most accurate picture of your usage you can send us your meter reads – it’s easy to do this, just log onto your account and select submit meter reads.

Your energy costs will vary each month  reflecting your usage, but costs may also be affected by changes to your energy prices, or if you switch to another E.ON tariff.   Of course, the weather will affect how much you use.  Our weather information is obtained from weather stations such as airports and government sources.  You can also see how the weather has impacted your energy use. 

My Energy Use charts will only show your energy use back to January 2012, or your first bill, whichever is earlier.

What is the ‘Compare Monthly Costs’ graph?

This chart compares your energy costs for the month against the previous month and tells you how your energy costs have been affected by weather, bill period length and energy consumption. You can also see if your energy costs have changed compared to the same month last year if you have been with us for over a year. 

You're able to see this information as soon as your next bill arrives, which could be either quarterly or monthly depending on your billing frequency. You will be only be able to see your monthly cost comparison for up to a month after we have sent your bill, to make sure we’re showing you the most up to date information.

The Saving Energy Tracker compares costs for calendar months.  This might be different from your bills or statements.  We use the meter reads we have for your property, or our reasonable estimates, to work out the cost per day and use this to calculate your usage and your costs.  If you send us regular meter reads it will help to make the chart more accurate. Other reasons for different monthly costs can include price or tariff changes.

What is the ‘What Uses Most’ Pie Chart?

This shows you how the energy you use in your home may be split by heating, lighting, hot water, appliances and other.  This is only a guide, based on average usage.  You can help make this more accurate by answering the questions on the survey. The What Uses Most chart will update instantly and you can edit your answers at any time if things change.

If you don’t want to answer the questions the What Uses Most chart will be based on an average home similar to yours.

What are the Ways to Save Hints and Tips?

Within the Saving Energy Toolkit you have access to a wide range of Hints and Tips that can help you save energy. The Hints and Tips give you information on things you can do in the home as well as how to choose more energy saving products, all helping you to cut your energy usage to no more than you need. Some of the hints and tips mention products that could help you, so to make it easier to find out more there are links which will take you to a large retailer to find out more.

You can share the hints and tips with your friends and family via social media such as Facebook and Twitter. You’ll also be able to see what energy saving changes other customers are making.

What happens if I share Hints and Tips on Facebook or Twitter?

A short version of the Hint or Tip will show on your timeline or twitter feed. Your friends and family can click onto the hint or tip and read all of the information.

What goals can I set?

If you’ve been a customer at the same property for longer than 12 months you can select a goal to reduce your energy consumption. To help you achieve your goal, you can access hints and tips as well as track your progress.

What are Home Energy Reports?

We may also send you paper or email Home Energy Reports which show you energy usage and how you compare against similar homes to yours.

How often will my graphs update?

Your Comparison Charts and Energy Use charts will update monthly.  The energy costs chart will update after each time you receive a bill.

Can I see historical data from before January 2012?

No, the Saving Energy Toolkit will only show your usage and costs back to January 2012, providing you have been supplied continuously by us since then.

Can I access the Saving Energy Toolkit on my mobile device or E.ON App?

You can access the Saving Energy Toolkit on your mobile device; however the Toolkit is not currently available on the E.ON App.

 

About the similar homes comparison

What are similar homes?

We will use the data available to us to identify homes that are similar to yours.  For example, the number of bedrooms or whether the home is terraced, detached, semi-detached etc, as at the date of the last national census.  We don’t include homes that the census show as unoccupied.   It won’t take into account things such as construction type. We will typically compare your energy usage for the similar neighbour comparison to homes within 3 miles, for customers who live in remote areas this distance is extended until a comparison group of approximately 100 customers can be found”. To help us improve the accuracy of our comparisons, you can update the information about your home and the number of adult occupants in the ‘About My Home’ page. You can find this by clicking on ‘Tell us about your home’ on the Home Page section of the Toolkit.

How did you choose the homes used in my similar homes comparisons?

We’ve chosen other E.ON customers’ homes near you that we think have similar characteristics such as building type (Detached, Semi-Detached, Apartment, Bungalow etc), number of bedrooms and occupancy. For the most accurate comparison we can give, please check and update your information in the ‘‘About My Home’ page. You can find this by clicking on ‘Tell us about your home’ on the Home Page section of the Toolkit.

What if there are good reasons that my household uses more energy than similar homes?

Our goal is to provide you with a comparison that is valid and meaningful to you. Currently, our report comparisons include a group of similar, nearby, occupied E.ON customer’s  homes. Our research shows that, for almost all residents, this provides a good indication of typical usage. However, there are some factors for which we don’t account for such as special loads. And of course we don’t know about your personal circumstances – for example where you are at home all day or work full time.  To help make your comparison more accurate you can provide additional information about your home in the ‘About My Home’ page. You can find this by clicking on ‘Tell us about your home’ on the Home Page section of the Toolkit.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can the Saving Energy Toolkit help me?

It's understandable that some people may have life circumstances that make it difficult to reduce their home's energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas. In some cases, you may not be able to make substantial savings, but we've found that most people can make at least some savings and we hope that we can help you to do so.

How do efficient similar homes manage to use so much less energy than me?

Efficient households may take a variety of steps to be more energy efficient, including using the thermostat to manage heating costs, turning off lights and devices when not in use and always running full loads in the dishwasher, washing machine and tumble dryer. While these homes use less energy than you, it might not be because their homes are more efficient – they may not be at home as often as you, or you may have life or health circumstances that mean you use more. See our Ways to Save hints and tips for ideas on how to be more energy efficient.

How do you compare my combined electricity and gas use, in the Similar Homes Comparison?

For customers who have gas and electricity, we use an energy index, which combines your electricity use (as measured in kWh) and your natural gas use (as measured in kWh) into a single measurement. We use an energy index so that it is easier for our customers to compare their usage overtime.

Can we compare specific similar homes?

Unfortunately we cannot compare specific homes.

Can I change the information you have about my home?

You cannot amend the information we have but to make the graph more realistic you can select the ‘Tell us about your home’ and give us more information about you.

 

Home Energy Report

I’ve received an E.ON Home Energy Report, what is it?

E.ON Home Energy Reports are designed to present your energy usage information to help you to understand your energy use and find smart ways to save more energy. You’ll be provided with the following information:

1. Energy use. We’ll make it easier to understand how much energy you are using.

2. Compare over time: You'll also see how your home's energy use changes over time and across seasons. 

3. Ideas on Saving Energy: You can find ways to save energy in your home with useful hints and tips. 

Is my report available via email?

If you’ve been selected to receive paper E.ON Home Energy Report and you want to go paperless, you are able to request an email version instead.  All you need to do is, log in to your account and select your preference under Report Settings on the "My Account" page of the Saving Energy Toolkit.

Where can I learn more about Saving Energy?

You can view all of our Energy Saving tips on the "Ways to Save" page of this website.

Can I opt out of receiving the E.ON Home Energy Reports?

The information we provide will help you to understand your energy use, save energy and reduce your energy costs. However, if you receive an E.ON Home Energy Report and you would like to stop receiving this, you can do so in the "My Account" section of this website.

Can I opt in to start receiving the E.ON Home Energy Reports?

We appreciate your interest in the Saving Energy Toolkit. E.ON periodically expands the number of customers in the Toolkit who are sent E.ON Home Energy Reports, however at the moment we cannot accept requests to opt into receiving the Reports.  Remember, as a valued E.ON customer, you already have access to information on your energy use and energy efficiency ideas on the E.ON web site as well. Just log into your account online and have a look.

 

Data sharing

I don’t want to share my Data, can I opt out?

If you don’t want  to share your data, just contact us via email with your account details. You can send us an email by selecting  ‘Contact us by email’, which you will find within the Saving Energy area of Help and Support.

How have you got my data?

Some customers have already provided E.ON with details of their home type, number of bedrooms and number of occupants.  Otherwise, we have modelled this information based on what we know about homes near to yours.

What will you use it for?

We will use information about your home to match you with “similar homes”, and this will allow you to compare your consumption with that of other E.ON customers.

Will my data be shared with any other E.ON customers?

None of your  data will be visible to any other E.ON customers.

 

Who can use the Saving Energy Toolkit?

Who can use the Saving Energy Toolkit?

If you’re an E.ON domestic customer and you manage your account online you can access the Saving Energy Toolkit, by logging onto your account. If you don’t currently manage your account online its quick and easy to set up, just click ‘register’ at the top of the page, enter your details and we’ll send you a confirmation email with a link to your account. As soon as you complete the set up by clicking on your activation email you can use the Saving Energy Toolkit and see how you compare.

Alternatively you can call us and one of our customer service advisors will be happy go through the Saving Energy Toolkit with you and tell you how you compare. We’re sorry but if you are currently on a Staywarm or WarmAssist product you will not be able to use the Saving Energy Toolkit.
 
If you are a new customer or have moved home you won’t see your Similar Home and Energy Use comparisons until you receive your first bill; however you can still use the Saving Energy Toolkit to view the Ways to Save and to tell us about your home.

Who cannot use the Saving Energy Toolkit?

 Unfortunately if you are not an E.ON domestic customer or have a Staywarm or Warm Assist product, you will not be able to access the Saving Energy Toolkit.

I am a new E.ON customer; can I use the Saving Energy Toolkit?

Yes. After your energy supply goes live you can access the ‘Ways to Save’ section of the site, and after your first bill you will be able to see your energy comparison and access all of the features. Each month we’ll update your consumption information so you’ll start to be able to compare how much you use from month to month.   Many customers who join E.ON have their bills every quarter, so it could take up to 3 months from when you join E.ON.

I am an existing E.ON Customer; can I use the Saving Energy Toolkit?

Yes, you can start using the Saving Energy Toolkit straightaway by logging onto your online account or alternatively calling one of our advisors.

Do I need to manage my account online in order to use the Saving Energy Toolkit?

Yes. You will need to log into your online account If you want to use the Saving Energy Toolkit yourself.  If you don’t have access to the internet or have not registered your online account you can call one of our helpful customer service advisors who will be happy to share your energy information with you.

Why do I have to manage my account online?

To help you receive the full benefits of the Saving Energy Toolkit it’s a good idea to manage your account online, that way you can see your energy usage and comparison whenever it’s convenient for you. You’ll also benefit from being able to submit regular meter readings to us which all helps to make your energy comparison as accurate as possible and keep your data secure.

 

Moving home

What happens if I move home? Can I still access the Saving Energy Toolkit

Yes, once you have received a bill at your new home your Saving Energy Toolkit will show your energy for your new home.  
When you first move into your new property, we need to learn about your energy usage again and this sometimes means that the My Energy Use graph can look a little irregular, especially if your usage is based on estimate meter reads.  To make sure your energy usage is accurate as possible its important that you aim to submit a meter reading at least once a month.    

Because the Saving Energy Toolkit is based on you and your home as well as your comparison against similar E.ON customer  homes to you, once you leave your old property you will no longer be able to see information on that property. That also means that you will not be able to see any of the previous occupier’s energy information at your new property.

I’ve moved into my new home but I don’t have my ‘historical data / consumption’ which I could see at my old property?

When you move home, we need to learn about how you consume energy at your new property. As we gain more information about you at your new property features in the Energy Saving Toolkit will update.

I’ve moved into my new home, will it show the previous occupants usage/comparison?

No your energy usage and comparison is based on you and your new home, so it will not show you the usage compared to the previous occupant.

I left E.ON not too long ago but I’ve heard about the new Saving Energy Toolkit, can I come back to E.ON?

Yes. If you come back to E.ON at the same property within 90 days you will be able to see your energy usage and comparison, although there will be a ‘blank’ time period in your comparisons, this will be for the period of time that you were not supplied by us.

I have changed supplier for my energy, can I still view my Energy Saving Toolkit for the time I was supplied by E.ON?

 No, you must have your gas and/or electricity supplied by E.ON to access the Saving Energy Toolkit

I rent my home; can I still access the Saving Energy Toolkit?

Yes, as long as the account for your home is in your name you can access all of the energy usage and cost comparison information.

I only have a single fuel, if I decide to have both fuels from E.ON, will my Saving Energy Toolkit show both gas and electricity?

The Saving Energy Toolkit will show the energy usage and comparison for the fuels we supply you with. The  historic consumption and cost comparison will only show information for the length of time you have been supplied by us for that fuel.

 

Meters and meter readings

If I give a meter reading, will my Saving Energy Toolkit update?

Cost comparisons are updated once per month using either estimated or accurate meter reads. If you have given us an accurate meter read after your graphs have updated for that month It will not update again until the following month..

 

Bills

Why does the My Energy Usage Chart not match my bill amounts?

Billing periods may be for different time periods than the calendar months shown on the chart. To make it easier for our customers, the charts show all energy usage on a month by month basis. We calculate this by estimating how much energy you use each day based on the consumption details we have.

I have requested a new bill, will this affect my usage / energy comparison?

Yes, because a bill gives us new information on your energy usage, the Saving Energy Toolkit will be updated once we’ve sent your new bill.

 

Energy tracker

Why have you got rid of the Energy Tracker?

The Energy Tracker is still available on the E.ON App and gives a basic snap shot of your energy consumption. We have worked hard to give you more detailed information on your energy costs as well as your consumption. That’s why we've launched The Saving Energy Toolkit, the Energy Tracker only showed your energy consumption against the last year but the new tool gives a more in-depth view of your energy costs as well showing you how you compare against similar homes to yours and gives access to hints and tips on how to use no more energy than you need. Both the Energy Tracker and the Energy Saving Toolkit will show your consumption information up to the last full month.

Why is my historical energy consumption information different on the Energy Tracker and the Saving Energy Toolkit?

The Energy Tracker shows how much energy you have used since you came on supply whilst the Saving Energy Toolkit displays the amount of energy usage you have been billed for. If your energy usage has been based on estimated reads, and we receive an accurate meter read, the Energy Tracker will update all of your historical information; however, as the Saving Energy Toolkit displays the energy usage you have been billed for, it will only update to the last bill date.

 

Smart meters

If I have a smart meter will it make a difference to the Saving Energy Toolkit?

No. We are working to bring additional functionality to our smart customers and we'll let you know when we're ready to go live.