Help and support

Contact us

Thinking about joining us?

Call us on 080 001 59855 to find out what we can offer. We're open 8am-8pm Monday to Friday and 8am - 4pm on a Saturday.

Just joined us?

If you've just joined us you can see the status of your account with online account management. 

If you're not already logged in to your account, you can sign up or log in below. 

If you'd like to speak to someone, please call us on 0333 202 4610

Moving home?

If you're moving home you can easily manage the transfer of your gas and electricity with our online form. Please click on the "Moving Home" link below and complete your details.

If you would prefer to speak to someone about your move, please call us on 0333 202 4643.

To make a payment

It's easy to make a payment on your account online. Take a look at our make a payment page.

Alternatively, you can speak to one of our advisers on 0333 202 4606

To query your bill

If you are signed up for online account management you can see the latest version of your bill, as well as your billing history. 

If you're not already logged in to your account, you can register or sign in using the links below. 

If you would prefer to speak to someone about your query, please call us on 0333 202 4606.

To provide meter readings

If you have your account details to hand, or if you are registered for online account management, you can submit meter readings online.

Alternatively, you can call us on 0333 202 4606.

For energy efficiency advice

For general energy efficiency advice, please take a look at our saving energy pages. We have lots of information and ideas to help you save energy., including our energy fit survey, with results tailored to your home and lifestyle. 


If you'd like to speak to someone about energy efficiency advice, or if you have a specific question please call us on 0333 202 4650

Central Heating services

For more information about the services we offer, please take a look at Home Energy Services website. 

If you'd like to speak to someone about Central Heating care, or have a query about your policy, please call Home Energy Services on 0345 872 8636

StayWarm customers

For general StayWarm enquiries please call us on  0333 202 4645

If you are a StayWarm customer and you use Minicom please call us on 0333 202 4686

If you would like your StayWarm communications in Braille please call us on 0333 202 4685

Prepayment customers

If you have a query about Prepayment for your electricity please call us on 0333 202 4651.

If you have a query about Prepayment for your gas please call us on 0333 202 4694.


Braille

Please call us on 0333 202 4674.

If you are a StayWarm customer and would like communications from us in Braille, please call us on 0333 202 4685.


Minicom

Minicom customers (including those on the StayWarm plan) can call us on 0800 056 6560. We're open 8am-6pm Monday to Friday.

Have things gone wrong?

If we fail to deliver the standard of service you expect, we want to know about it so that we can put it right. 

Step 1 
Call our specialist Complaint Advisors on 0345 300 6301 to discuss your query. 

If you have a complaint about our Central Heating Care service, please contact our CHC team. 
 
Step 2 
If our Complaints Advisors are unable to resolve your query, please ask to speak to a manager. They will independently assess your complaint and do all they can to resolve things to your satisfaction.

Step 3 
We would very much hope that your query will have been resolved by this stage, however, if you are still dissatisfied you can write to our Customer Service Director at E.ON, PO Box 9069, Nottingham, NG1 9BU, or alternatively email the Director of Customer Services, or call our dedicated team of specialists on 0345 302 4340. We will carry out a full review and respond to you within ten working days. 

So that we can deal with your query more quickly please provide your full postal address, telephone number and account number (if you have it) in your email.

If you have followed each of the above steps and we have still not managed to resolve your complaint within 8 weeks, you can contact the Ombudsman Services: Energy on on 0330 440 1624. E.ON is committed to the Ombudsman Services, which provides free and impartial advice to help customers resolve complaints with energy companies.

Independent help and advice

If you have already spoken to us but would like to get impartial, clear and practical advice you can, at any point, visit www.adviceguide.org.uk or call Citizens Advice helpline on 08454 04 05 06.

You may also like to read our Consumer Complaints Report which tells you all you need to know about how well we have handled complaints in the last year. (1/10/10 - 30/09/11)   

Our complaints handling procedure is governed by the Customer Complaints Handling Standards Regulations 2008. A copy of these Regulations can be obtained here, or from our Customer Service Centre. 


If you would like to speak to an advisor please call us on 0345 300 6301

Business customers

If you have a query with your business account, please call us on 0333 202 4687.

International Callers

To contact us from other countries, please call us on +44 (0)115 843 4373