Warm Home Discount

We’re serious about helping our customers reduce their energy bills, particularly those who are in fuel poverty. One of the ways we can do this is through the Warm Home Discount Scheme, where we’re able to offer eligible customers a discount on their winter electricity bills.

woman making teaThank you for your interest in the 2014/15 Warm Home Discount scheme. Unfortunately we’ve reached our maximum number of applications for this year’s scheme and we are not accepting any more applications.

As we deal with applications on a ‘first come, first served’ basis, we wouldn’t want you to miss out next time around so please complete our online form to register your interest. As the details of the 2015 Warm Home Discount Scheme won’t be confirmed until Spring 2015 don’t worry if you don’t hear from us for a while.  We will write to you by June 2015 with the details.

We've included some answers to questions we thought you might have about the scheme below.

You can also find out more information about the Warm Home Discount scheme on the Department for Energy and Climate Change (DECC) website.


Who automatically gets the discount?

We share information with the Department for Work and Pensions (DWP). For 2014/15 we'll use information given to us by the DWP to automatically give the discount to customers who were supplied by us on 12 July 2014 and were:

Aged under 65 and receiving only the Guarantee Credit element of Pension Credit (no Savings Credit)

Aged 65 or over and receiving the Guarantee Credit element of Pension Credit, (even if you receive Savings Credit as well)

Customers who are automatically eligible for a Warm Home Discount are known as the "Core Group". If you fall into this group you don't need to fill in an application form to receive your discount.

The DWP will write to you from September 2014 to let you know if you qualify. We'll also write to you later on when the discount has been made.

If you're in this group and weren't supplied by us on 12 July 2014, your old supplier will automatically give you the discount.

You need to be the named account holder, or the partner of the named account holder to receive the Warm Home Discount.

When will the discount be paid?

The intention of the discount is to help customers with their winter electricity bill and so customers who have been accepted for the payment in 2014/2015 will receive their rebate by 31 March 2015.

I think I’m entitled to the automatic discount but haven’t heard anything from the DWP

The DWP will begin to write to eligible customers in September 2014. At the top right hand side of the letter they send you there will be a reference number either beginning with the letter M or the letter U.

If your reference number begins with an M:

This means you don’t need to do anything. If we supplied your electricity on 12 July 2014 we will pay your discount by 31 March 2015.

If another energy company provided your electricity on 12 July 2014 the DWP will send your details to them to pay your discount.

If your Reference number begins with a U:

This means that the DWP aren't sure who your electricity supplier is. You’ll need to give the DWP a call (using the telephone number on the letter) and give them your electricity account number and Meter Point Administration Number (MPAN). You'll find the information you need on your electricity bill, so have this handy when you call. But don’t delay, if you don’t call them by the date specified on your letter, you won't get your discount.

I’ve changed supplier, who will give me my Warm Home Discount?

If you're in the Core Group and expecting an automatic discount:

The company that supplied your electricity on 12 July 2014 is responsible for giving you the discount, even if you’re now with another supplier. If we were your supplier and you've now left us you’ll normally get this as a cheque. If you still have a balance left to pay, we’ll put the discount onto your account to help you pay this off.

If you're in the Broader Group and applied to us for a discount:

If you change electricity supplier before we have given you the discount, you’ll need to contact your new supplier and see if you can apply to them instead. Unfortunately applications can’t be transferred between suppliers, so you’ll need to make a new application with your new supplier (other suppliers may have different eligibility criteria or may have closed their schemes). We won't be able to give you the discount unless your electricity is supplied by us at the time we make the payment.

What happens if I move home?

If you're in the Core Group and expecting an automatic discount:

As long as we were your supplier on 12 July 2014 you'll still get the discount from us. If you still have a balance left to pay, we’ll put the discount onto your account to help you pay it off. If you have nothing left to pay, we’ll send a cheque to your new address. Please make sure to give us your new address, so we know where to send your cheque.

If you're in the Broader Group and applied to us for a discount:

If E.ON supply the electricity at your new address and our scheme is still open, we may be able to credit the discount to your new account. Please let us know you’re new address and we’ll see what we can do for you.