You should receive a statement each year from either the Department for Work and Pensions or Her Majesty’s Revenue and Customs confirming which benefits you receive. This will tell you the name of the benefit and how it is calculated.
If you are still not sure, you can contact the Department of Work and Pensions on the contact number on your benefits letter. If you receive any kind of Tax Credit you will need to speak to HM Revenue & Customs on 0345 300 3900.
We have chosen these benefits using guidelines set by the government. The intention of the Warm Home Discount scheme is to offer price support to those vulnerable households most at risk of fuel poverty.
These benefits are awarded to those who have a low income and also have vulnerability, such as a child under 5, a disabled child, a disabled adult or an elderly person in the household. Customers in these circumstances are most likely to have increased fuel costs due to these vulnerabilities, so are either at risk of, or are in fuel poverty.
We're sorry, but if you don't receive the qualifying benefits we can't offer you a payment. This is clearly defined in the regulations for the Warm Home Discount scheme and we're not able to offer any exceptions to this.
Our Energy Efficiency team may be able to offer you advice on ways to reduce the amount of energy you use, and check you are on our best deal for your circumstances. They can also go through a benefit entitlement check with you, to make sure you are not missing out on any additional benefit income. You can contact them on 0345 301 4875.
If you circumstances change whilst our Broader Group scheme is open you are welcome to submit an application at a later date.
So that we can give the Warm Home Discount to customers who don't automatically meet our eligibility criteria, we have to ask for evidence that you are receiving the benefits that have been declared on your application.
If you can't provide us with this information then we're not able to make the Warm Home Discount payment.
We need to see a copy of your benefits statement, either from the Department of Work and Pensions or HM Revenue & Customs.
This must state the name of the benefit you receive and also confirm that you will receive this benefit within that particular Warm Home Discount year. For example, this year the document will need to confirm that you receive a qualifying benefit between 01/04/2012 and 31/03/2013.
Please ask the agency which pays your benefits to send you a copy of the benefits you receive.
No, we recommend that you send copies and not originals of you documents.
We'll take photocopies of your originals and send them back to you.
The dates on your documentation must clearly show you are in receipt of your selected benefits within the current scheme year that you're applying for. This year's scheme, 2012/2013, runs between 01/04/2012 and 31/03/2013.
We have a simple, one line freepost address, which is:
Freepost E.ON WARM HOME DISCOUNT.
You do not need a stamp, a PO Box or a postcode; just simply write the one line on the front of an envelope.
Our Warm Home Discount Administration team will validate your application. We'll then send you a letter to let you know your application was successful and will give a timescale of when you can expect payment. We'll also include a question and answer booklet about your payment.
Your documents will be stored securely and confidentially up until the end of 2015.
Only the Warm Home Discount Administration team will have access to these documents; they are not available to any other E.ON employee or any other scheme.
Yes – we'll give you a call to let you know what documents we need.
We won't be able to continue with your application until we receive the correct documents.
Yes – we'll send you a letter requesting your proof of benefits and you have 42 days from the date of this letter to send us your evidence.
During this time our team will try to call you if we don't receive your documents. We'll also send a letter to you 14 days before the date your application could be cancelled, as a final reminder to send this evidence.
If, after the 42 days no evidence has been provided, your application will be cancelled and we'll write to you to let you know. If you have been waiting for copies of your documents to be sent from your benefits agencies and your application is cancelled in the meantime, don’t worry, you can re-apply once you have received your documents (providing our scheme is still open).
We will pay your Warm Home Discount by 31 March 2013.
The payment for 2012/2013 is £130.
No – you need to continue making your payments as usual until you receive the payment. If you have a prepayment meter you need to keep topping up as normal.
Once you have received and processed the payment, it will credit your energy account balance and you should continue using your account as normal.
To receive a payment from us, you must have a live E.ON electricity account at the time that we make the payment, which may be anytime up to 31st March 2013. If you change to a different electricity supplier before we make the payment we won't be able to provide this to you.
Applications are non-transferable, so if you change supplier, your new supplier will not automatically give you the payment even though you have applied with E.ON. If your new supplier’s Warm Home Discount payment scheme is open you'll need to complete an application and they may ask you for proof of the benefits you're receiving.
The payment criteria are not the same for all suppliers, so you could find that although you're eligible to receive a payment from E.ON you may not be from another electricity supplier.
If you move house and we supply your new property with electricity then you will still receive the payment. You must keep the same electricity account number at your new address as you did at your old address.
If you move house and we don't supply your new address with electricity you'll not be eligible to receive the payment from us.
Each year of the Warm Home Discount scheme runs independently from the previous one. This means that to be considered for the payment, you must complete a new application each year. This is because individual circumstances change from year to year, so some customers will no longer be eligible, but other customers who have not received payments in the past may become eligible.
Each year of the scheme begins on 1 April, so you will be able to submit your application for 2013/2014 after 1 April 2013.
No - so that we can help as many customers as possible we can only award one payment per household.
Our criteria may change in the future, to reflect changes in the benefits system. If so, we'll update our information.