We’re here to help
Free smart meter installation
No standing charge
Your connection journey
1. Registering your supplies
First, you’ll need to find out your electricity and gas supply numbers. For electricity, this is known as your Meter Point Administration Number (MPAN) and you can get it from your local electricity distributor. If you’re not sure who your distributor is, you can find out at energynetworks.org.
For gas, it’s called your Meter Point Reference Number (MPR). To get it, simply call the MPR enquiry line on 0870 608 1524 and ask for your MPR. We’ll also need some details about your energy use.
2. Registering your site
Then give us a call 0345 301 5921 and once we have your details, we’ll email you the site Meter and Energy Supply application form for you to complete for your residential plots and any associated commercial supplies.
3. Preparing for your meters
Once your site is ready and any relevant infrastructure work has been done, you’ll need to get in touch with us at least 10 working days before you’d like your meters fitted, to arrange installation.
4. Fitting your meters
We offer flexible one day slots for meter fitting and will fit your meters on the day or days that suit you best. If the installation can’t go ahead for any reason, then please let us know as least two working days before your appointment.
5. Validating your meters
Once your meters are fitted, we may visit your site and validate the meter serial numbers and address details.
6. Helping you hand over to homeowners
We’ll give you hand over forms, so you can quickly and easily hand over the electricity and gas supply for each plot to the homeowner. You’ll need to return completed forms to us within 10 days of legal completion. We’ll also provide you with welcome packs for homeowners, which will explain all they need to know about their energy supply when they move in. We’ll check the postal information for each plot too, to make sure important information about their electricity and gas doesn’t go astray. Once everything is in the homeowner’s name, we’ll send you a final bill, based on the meter reading you’ve given us.
7. And finally
Your Field Account Manager will be on hand to help you with any other projects or sites you may have, both now and in the future.
Sustainable billing
Introducing your quarterly Consolidated Statement
Get in touch
We understand that every housing development is unique. Contact us if you're building more than 10 plots - then we can get a better understanding of your requirements. We're here from Monday to Friday 9am to 5pm.
Call: 0345 301 5921
Email: nominationform@eonenergy.com