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Connection services for your home

Hassle-free meter installations and supply connections for self-build and renovation projects.

Call us on 0333 202 4730

Connecting your self-build project

If you’re taking on a self-build project, you’ll need to install meters, cables and pipework to get your home connected to a gas and electricity supply. We provide a reliable, hassle-free service. We can even install your central heating system.

From registering your plot through to your first bill or handover, our end-to-end service will make sure that you meet all your deadlines.

Our account management team can provide specialist help and advice specific to your project.

We’ll fit smart meters where signal allows, and all meters are free of charge, installed on the day that suits you best.

We can install a full central heating system at your property if you need it.

Your connection journey

1. Registering your plot

2. Registering your supplies

Next, you’ll need to give us your electricity and gas supply numbers.

For electricity, this is known as your Meter Point Administration Number (MPAN) and you can get it from your local electricity distributor. If you’re not sure who your distributor is, you can find out at energynetworks.org

For gas, it’s called your Meter Point Reference Number (MPR). Simply call the MPR enquiry line on 0870 608 1524 with your address details and ask for your MPR.

3. Preparing for your meters

Once your plot is ready and any relevant infrastructure work has been done, you’ll need to get in touch with us to arrange installation.

4. Fitting your meters

We offer flexible one-day slots for meter fitting and will fit your meters on the day or days that suit you best. If the installation can’t go ahead for any reason, then please let us know as least two working days before your appointment.

Your energy account

1. Your electricity and gas supply

We’ll provide you with a welcome pack, which will explain all you need to know about electricity and gas at your new home. If you’re selling the property, we’ll ask you to call us on 0333 202 4730 to provide handover details, to transfer the electricity and gas supply into the new homeowner’s name. If you’re renting, it’s up to you whether the electricity and gas supply stays in your name, or is transferred to your tenant. If you want it to be in your tenant’s name, you’ll need to complete a handover form.

2. Legal completion

If you’ll be living in your new home, we’ll simply send you your first bill. If you’re selling your property, we’ll need handover details within 10 days of legal completion to make sure the electricity and gas supply is in the new homeowner’s name. You can call us with these details on 0333 202 4730.

3. Billing

If you've got a smart meter we’ve been able to read remotely and pay when you get your bill, we’ll send you a bill every month when we take your reading. If your meter isn’t smart, or you pay by Direct Debit, we’ll send you a bill quarterly. If you’re selling the property and your electricity and gas supply has been transferred to the new homeowner, we’ll send you a final bill based on the meter reading we’ll ask you to provide.

4. Managing your account

For an easy, convenient way to manage your energy, register for an online account at eonenergy.com/register. You can also find out more about our E.ON See, our free online energy tracker.

Disconnections

If you’re demolishing your property, we can help you remove your meter and disconnect your services. Speak to one of our experts to find out how long it will take for the services to be removed and how much it’ll cost.

Call us on 0115 995 5019

Renovations

If you’re an E.ON customer, you’re renovating your property and you need to temporarily turn your power off, we can fit an isolator or provide a temporary fuse removal service.

The isolator costs £98.07 for residential customers. Call us on 0345 302 4265 to arrange for one to be fitted.
Fuse removal costs £91.60, and it’s free of charge for us to put it back in. Call us on 0116 296 5460 to book an appointment.