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Terms and Conditions

Terms and conditions are more than just 'small print'. They form an essential part of the products and services we provide to you. They are designed to help you understand our standards and the way we work - and what we need from you in return.

Residential products terms and conditions

Please click the link to view the Standard Energy Products terms and conditions

Our website terms and conditions

Understand how our website works and our standards of service

Corporate business terms and conditions

See our Corporate business terms and conditions

Additional charges

Details of any charges we may make in addition to your energy prices

SME Business terms and conditions 

Our standard gas and electricity terms and conditions are designed to be clear

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For a quick answer you can tweet your question to @EONhelp anytime from 8am-6pm, Monday to Friday or 8am-4pm Saturdays.

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