Accreditation – the process of accreditation via one of the following routes:
a) MCS – Microgeneration Certification Scheme, which certifies Microgeneration products and installers in accordance with consistent standards
b) ROO-FIT – is the process of accreditation by the Authority for eligible Generation Units not covered by MCS
Agreement – This Statement of Terms and Your FIT Plan.
Approved Export Meter – A meter, complying with the appropriate meter legislation, which measures the amount of electricity being exported to the Electricity Network and is registered under the Balancing and Settlements Code.
Approved Generation Meter – A meter which You are responsible for, complying with the appropriate meter legislation, which measures the quantity of electricity generated by Your Generation Unit(s).
Authority – The Office of Gas and Electricity Markets (Ofgem).
Central FiT Register – The register kept and maintained by the Authority for the purpose of recording details of the FIT scheme.
Electricity Network - The local electricity distribution network operated by a licensed distribution network operator.
Fixed Export Tariff – The rate per kWh determined by the Authority for electricity generated and exported to the Electricity Network.
FIT Plan – A statement confirming the specific terms upon which Your Agreement is based.
FIT Scheme - A Government scheme introduced to incentivise small-scale, low carbon electricity generation by providing payments for householders, communities and businesses to allow them to become generators of electricity.
Fixed Export Tariff Payment - A quarterly payment made to the payee in respect of the electricity exported to the Electricity Network.
Generation Tariff –The rate per kWh determined by the Authority for electricity generated by a Generation Unit.
Generation Tariff Payment – A quarterly payment made to the payee in respect of electricity generated by an eligible Generation Unit(s).
Generation Unit – A unit which generates electricity, from one of the following technologies: Solar Photovoltaic, Anaerobic Digestion, Hydro or Wind up to 5MW installed electrical capacity. Combined Heat and Power (CHP) units up to 2kW installed electrical capacity.
Meter Reading Date – We will notify You of Your meter reading date (s) once We have received confirmation that You are entered onto the Central FIT register. This information will be included in Your FIT Plan.
Retail Price Index (RPI) - A measure of inflation as published by the Office of National Statistics.
ROC – Renewable Obligation Certificate - a separate scheme in which a certificate is issued to an accredited Generation Unit for eligible renewable electricity generated.
Site – The premises at which the Generation Unit (s) is situated.
Start Date – This is the date that this agreement commences as set out in Your FIT Plan.
You/Your – The person or people who have entered into this Agreement with Us.
We/Us/E.ON – E.ON Energy Limited, our agents and companies within the E.ON UK plc group.
Working Days – Monday to Friday (09.00-17.00) with the exception of public holidays.
The FIT Scheme is a Government initiative designed to benefit individuals, businesses and communities with eligible Generation Unit (s). Benefits are provided in the form of a Generation Tariff Payment for the electricity generated by the Generation Unit (s), plus, where applicable, an Export Tariff Payment.
We are a licensed electricity supplier and are acting on behalf of the Government in making Generation Tariff Payments and Export Tariff Payments under the FIT Scheme. We administer the FIT scheme in line with rules set by the Authority.
This Statement of Terms details who is eligible for the FIT Scheme and under what terms they can obtain Generation Tariff Payments and Export Tariff Payments.
We will act in accordance with the rules and advice set by the Authority regarding the treatment of FIT applicant who have received a grant from a public body. You may be asked to pay this back to be eligible for FITs. If this is the case we will contact you when processing your application.
Your Generation Unit (s) may be eligible for Generation Tariff Payments if the following criteria are met:
Your Generation Unit (s) has a total installed capacity no more than 5MW (no more than 2kW if CHP)
Your Generation Unit (s) has the necessary Accreditation
Your Generating Unit (s) must be fully installed and commissioned.
The electricity generated by your Generation Unit (s) is measured by an Approved Generation Meter
Your Generation Unit (s) is not registered to receive Generation Tariff Payments with any other energy supplier
Your Generation Unit (s) is not registered to claim ROCs
All information provided to Us in respect of the FIT Scheme application is full and complete and is received by us in relation to the FIT schedule
You will be required to re-confirm the information you provide annually. We will contact you when required to seek your confirmation.
In addition, You may be eligible for Fixed Export Tariff Payments if Your Generation Unit (s) is connected to the Electricity Network.
You will need to complete an application form to commence entry to the FIT Scheme. We will check the information You have provided and, if We accept that You are eligible for the FIT Scheme, We will enter Your details onto the Central FIT Register. Upon receiving confirmation from the Authority that You are registered, We will then send Your FIT Plan to You. You will have 10 working days to send back a signed copy of this to confirm acceptance of this Statement of Terms, without which We cannot commence payments.
You will be required to provide Us or the Authority with information, declarations and evidence as reasonably requested in order to enable administration of the FIT Scheme.
If you are an E.ON import electricity customer we will require you to provide evidence of the following:
Proof of ID.
Proof that you are the generation unit owner.
If you are not an E.ON import electricity customer we will require you to provide evidence of the following:
Proof of ID
Proof that you are the generation unit owner.
Proof of address.
You must provide any information requested to be eligible for the FIT scheme. We are unable to register you onto the scheme without this information.
Where the Generating unit is situated on a site that is not owned by You, You will need to provide evidence of Your legitimacy of right to claim FIT payments. You must also provide and gain the site owners agreement to share their contact details with us. You must also gain the site owners agreement for us to gain access to the site(s), which is a scheme requirement. Failure to do so may result in delay or a suspension to your payment. We reserve the right to contact the site owner for the purposes of validating the information you have provided and to arrange access to the site only.
This Agreement is between You and Us.
The eligibility period of this Agreement and the total period for which You will receive payment is set out in Your FIT Plan.
Your Eligibility Date is the date on which Your Installation becomes eligible for the FIT Payments. It is the later of:
i) receipt by Ofgem of a ROO-FIT accreditation application or receipt by a FIT Licensee of an application for MCS-Certified Accreditation and Registration.
ii) Commissioning date
iii) the launch of the FIT Scheme (1 April 2010)
Each Generation Unit (s) is only eligible for the FIT Scheme for the period allocated to it as is set out in Your FIT Plan, therefore:
“Your generation and export (where applicable) start meter reading/s must be no more than 5 working days in arrears to the date we receive your application”
If You have taken ownership of a Generation Unit(s) that is already registered on the Central FIT Register, You will receive payments for the remainder of the period. The first date of registration of the Generation Unit(s) is shown on Your FIT Plan.
You must have an Approved Generation Meter to measure the amount of electricity generated by Your Generation Unit (s). The meter must be positioned in an accessible location for meter readings to be obtained. You must provide meter readings from this Approved Generation Meter to Us no more than seven days before or seven days after the Meter Reading Date. We shall validate the meter reading against the expected generation capability of that type of Generation Unit (s). Meter readings must be sent to Us using the contact details provided on Your FIT Plan.
If You fail to provide meter readings within the required time scale, or if the meter readings fail validation by Us, Your Generation Tariff Payment for that quarter will be carried over to the next quarter for which We receive a fully updated valid meter reading within the required timescales.
You agree to allow Us or the Authority safe and reasonable access to your Site to carry out services in connection with this Agreement.
We reserve the right to check Your Generation Unit(s) and meter(s) to confirm the information held on the Central FIT Register.
If We find the information You have provided to be incorrect We will notify the Authority and they will take the appropriate action which may involve terminating this Agreement.
The Generation Tariff and the Generation Tariff Payments will be made in accordance with information held on the Central FIT Register.
We will make Generation Tariff Payments to You in accordance with rates published by the Authority, as amended from time to time. If this happens, We will inform You in Your next payment statement and Your payment will be adjusted to reflect this change.
Where We have received a valid meter reading within the required timescales, We will send You a Generation Tariff Payment using the payment method details shown on Your FIT Plan. Your Generation Tariff Payment is due to You every three months, subject to Us receiving valid meter readings within the required timescales.
VAT is not applicable to electricity generated by Your Generation Unit (s).
If You dispute a payment statement, please contact Us immediately and We will work with You to try and resolve the issue.
If We are notified by the Authority that You are suspended or removed from the Central FIT Register We will cease Generation Tariff Payments until We are notified to recommence by the Authority.
You will only be eligible for Fixed Export Payments if Your Generation Unit (s) is connected to the Electricity Network.
If any one of Your Generation Unit (s) has an installed capacity above 30kW and You wish to benefit from Fixed Export Tariff Payments, an approved Export Meter which is registered under the Balancing and Settlement Code must be connected to measure the amount of electricity You are exporting to the Electricity Network.
If You have more than one Generating Unit installed on Site and the total combined capacity is 30kW or above, You may require an approved, registered, export meter. If you are an E.ON import electricity customer we will contact You when processing Your application to arrange this service, You may be charged for this service.
If Your Generation Unit (s) has an installed capacity of 30kW or below, an Export Meter is not mandatory in order to receive Fixed Export Tariff Payments and where this is the case Your Fixed Export Tariff Payment is calculated at 50% of Your total generation (or 75% for Hydro generators) as measured by Your Generation Meter. Payment against actual meter reads can only be made where an approved Export Meter which is registered under the Balancing and Settlements Code is present.
If You have an approved, registered, Export Meter You must provide meter readings from this Export Meter to Us no more than seven days before or seven days after the Meter Reading Date. We shall validate against expected generation capability of that type of Generating Unit. Meter readings must be sent to Us using the contact details provided on Your FIT Plan.
If You fail to provide required meter readings, or if the meter readings fail validation by Us, Your Fixed Export Tariff Payment for that quarter will be carried over to the next quarter for which We receive a fully updated valid read within the required timescales.
You agree to allow Us safe and reasonable access to Your Site to carry out services in connection with this Agreement, including, but not limited to meter inspection, testing and if appropriate, maintenance and replacement.
There may be additional costs in relation to having a registered export meter fitted onto your site, contact your supplier for this information.
Fixed Export Tariff Payments will be made in accordance with information held on the Central FIT Register.
We will make Fixed Export Tariff Payments to You in accordance with rates published by the Authority, as amended from time to time.
Where We have received a valid meter reading within the required timescales, We will send You a Fixed Export Payment in accordance with the payment method details shown on Your FIT Plan. Your Fixed Export Tariff Payment is due to You every three months, subject to Us receiving Your relevant meter readings within the required timescales.
For domestic customers and organisations that are VAT exempt, no VAT payments will be paid for exported electricity.
If You are a business that is VAT registered, VAT will be added at the appropriate rate to Your Fixed Export Tariff Payments. You need to provide Us with Your VAT registration number. You undertake to accept self-billing of Your output tax: see Section 15 below. We will provide details of output tax due by You on Your Self Billing Invoice. You are responsible for declaring the output tax on the FIT.
If You dispute a payment statement, please contact Us immediately and We will work with You to try to resolve the issue.
If We are notified by the Authority that You are suspended or removed from the Central FIT Register We will cease payments until We are notified to recommence by the Authority.
If Your Generation Unit does not export electricity onto the Electricity Network You will not be eligible for any Fixed Export Tariff Payment under the FIT Scheme. You must sign the declaration in the application pack to confirm that You understand this restriction. Failure to do so could lead to a delay in processing Your application.
You can switch to a market-based export payment from another supplier by opting out of receiving the Fixed Export Tariff, provided that it is at least one year since Your Start Date or the date You opted into receiving Fixed Export Tariff Payments. We will stop making Fixed Export Tariff Payments to You with effect from the date requested providing that it does not require Us to act retrospectively. To ensure that You are paid the correct amount, You will need to provide Us with the relevant meter reading.
If You are planning to transfer ownership of the Generation Unit You must contact Us to request a “Transfer of Ownership” agreement form. When this form has been completed to our satisfaction We will update the Central FIT Register and write to You and the new Generation Unit owner to confirm that this change has taken place. You must notify us at least one month prior to Your planned change of ownership and provide the relevant meter readings on the date of the change of ownership.
If You wish to nominate an alternative payee to receive the Payments You should contact Us to request an “Assignment of Rights” agreement form. You will remain responsible for providing meter readings as set out in clause 5 and clause 7 in order for the nominated payee to receive regular FIT payments.
You must notify Us if You make any changes whatsoever to your existing Generation Unit (s), as this may affect Your Generation Tariff and/or Fixed Export Tariff Payment. If You fail to notify Us of any change (which is later discovered), the Authority will take appropriate action. In this event, We reserve the right to withhold, adjust and/or recoup payments accordingly.
If the change to Your Generation Unit affects Your Generation Tariff rate then the change will take effect from the date on which the change occurred. We will update the Central FIT Register and a new FIT Plan will be sent to You.
We may make changes to this Statement of Terms by giving You written notice as soon as practicable.
You may terminate this Agreement with Us at any time.
If the Agreement is terminated because You want to receive FIT payments from another supplier, this Agreement will be terminated from the date that the Central FIT Register is updated and the Authority informs Us that the changes have been made.
We may terminate this Agreement if You are in breach of any specified terms in this Agreement and We are advised by the Authority that as such they have removed You from the FIT Scheme.
We may terminate this Agreement if the Government withdraws or materially changes the FIT Scheme.
Where You are registered for VAT, You authorise Us and We agree to produce self-billed invoices in respect of Fixed Export Tariff Payments. This means that You will not also issue VAT or other invoices in respect of payments due under the FIT scheme. We and You agree to notify each other if either of us ceases to be VAT registered, changes their VAT registration number or transfers their business as a going concern in whole or in part. We agree to enter into a new self-billing agreement if our VAT registration number changes. We further agree to notify You if the issue of self-billed invoices will be outsourced to a third party.
This Statement of Terms is governed by the laws of England and Wales for services provided in England and Wales and by the laws of Scotland for services provided in Scotland. Nothing in it affects Your statutory rights.
We reserve the right to reduce, with hold or recoup FIT payments if it has been identified that You, We or the Authority have made an error in relation to the FIT Scheme or if the Authority has identified an abuse of the scheme.
If You have any issues relating to the FIT Scheme please contact Us immediately and We will work with You to resolve them.
This Agreement is completely separate from any supply agreement which You may hold with Us. It is not necessary for Us to supply Your electricity in order for You to enter into the FIT Scheme with Us. Any charges for an electricity supply are separate from this Agreement.
We and the Authority will use information We have about You, Your Generation Units and any nominated payee to administer Your participation in the FIT Scheme, this includes reporting and auditing.
We will use the information We have about You and Your Generation Unit for purposes such as market research, billing and providing up to date information on energy efficiency and safety issues.
Calls may be monitored or recorded for training purposes.
If we fail to deliver the standard of service you expect, we want to know about it so that we can put it right.
If you have a complaint about our Feed In Tariff service, please contact our Feed In Tariff team on 0345 301 4884
If our Feed In tariff team are unable to resolve your query; please ask to speak to a manager. They will independently assess your complaint and do all they can to resolve things to your satisfaction.
We would very much hope that your query will have been resolved by this stage, however, if you are still dissatisfied you can write to our Customer Service Director at E.ON, PO Box 9069, Nottingham, NG1 9BU, or alternatively email the Director of Customer Services. So that we can deal with your query more quickly please provide your full postal address, telephone number and account number (if you have it) in your email.
If after 12 weeks a satisfactory solution has not been agreed and you are a domestic or a micro business FIT generator, the complaint may then be referred to the Energy Ombudsman at 0845 055 0760. E.ON is committed to the Energy Ombudsman Service, which provides free and impartial advice to help customers resolve complaints with energy companies.
More information on complaint procedures and processes under the scheme is available from the Department of Energy and Climate Change (DECC) website.