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If you can’t get what you need online, then we’re here to help. If you’ve got a prepayment meter, you should keep it topped up with as much credit as possible. If you're struggling to top up there are ways we can help. Or if you pay your bills another way and you're worried about making your payments, we’ve got advice to help you keep on track. Please see our dedicated page for more details and the latest updates.
100% renewable electricity from us
We provide all of our customers' homes with electricity backed by 100% renewable sources regardless of which tariff you're on. Electricity sourced from E.ON’s renewable generation assets, supply agreements with independent UK wind generators and the purchase of renewable electricity certificates. The electricity supplied to your homes comes from the National Grid.