Debt Recovery


You'll need to be when broaching tricky financial conversations with our customers. But finding the right solutions couldn't be more rewarding.

 Job Description

debt_collectionTalking about money is never easy. Whether it's over the phone or face to face, you'll be dealing with customers who are in financial difficulty. It takes understanding, resilience and patience to find the best repayment solutions. 

You'll have some tough conversations along the way - especially when customers face changes in their energy supply, such as the installation of pre-payment meters or even legal action. However, taking an investigative approach, you'll explore every possible option to find the best solutions for our customers and for us. 

And, offering an unwavering commitment to customer care, while following our debt recovery guidelines, you could be just the answer our customers are looking for.


Application Process

Our recruitment process is designed to ensure both that you are right for the role and that the role is right for you. So there are no trick questions and no attempts to catch you out. It's purely a chance for you to show us what you can do, while getting a better feel for what's involved. When you're ready to apply, send us your CV and complete our online application form. After that, the process is simple.

•Firstly, we'll email you to confirm we've received your application. (If you don't receive this acknowledgement, please phone us on 02476 190 370.) 

•You'll receive a second email after we've reviewed your application. If we think you could be right for the job, we'll invite you to interview but either way, we'll let you know. 

•If successful, one of our hiring managers, and sometimes someone from HR, will interview you. You'll need to bring your passport or birth certificate and also your National Insurance number as this is now UK immigration policy. We'll be in touch before the interview to give you the full details, including anything else you may need to bring or prepare and who you'll be meeting on the day. 

•For some roles you may need to complete verbal reasoning tests, numerical tests or personality questionnaires. You'll either be sent an email from SHL, our testing provider, with a link to these, or you'll complete them here at interview.

•For some roles, testing forms part of our assessment centres, where you might also be asked to take part in group exercises or prepare a presentation. Of course, we'll let you know well in advance if we're planning to run assessment centres or further exercises. 

•We may invite you to a second interview. If this is part of the process your recruiting manager will let you know in advance. 

•We'll call you and let you know if we're offering you the job. Again, we'll be in touch either way and we're always happy to provide feedback to explain our decision and to give you some advice for the future. 

•If successful, hopefully you'll be pleased with our offer. Let us know you'd like to accept it and we'll send out your contract. 

Throughout the process, you can contact us for updates on your application. If you have any special requirements or would like us to make any special arrangements, please let us know in advance so we can make sure we have made the best preparations for you. Simply phone 02476 190 370 or contact us here. Good luck!

Guide to assessment Click here to read the guide attached to help you understand and prepare for an assessment at E.ON