Customer satisfaction

uSwitch winner 2013 - Overall customer satisfactionWe’re committed to listening and responding to our customers to ensure that your needs are at the heart of everything we do.

That's why we're proud to be voted number 1 for overall customer satisfaction in the independent annual Customer Satisfaction Report for the second year in a row. 

We've worked hard this year to improve our customer service, but this doesn't mean we're going to sit back. We know we still haven't got it right for all of our customers but we do care about making more improvements.

Your feedback genuinely matters to us, and our senior management team regularly reviews customer feedback to ensure we are delivering the best possible experience to our customers.


What is the E.ON Customer Research Programme?

The programme is designed to ensure your views are heard and acted upon across E.ON, from our Agents to our Directors. As part of this programme, we are asking customers to complete a short questionnaire about their experiences to date.

How do you select people to complete questionnaires?

If you have recently been in contact with one of our agents, or if we have sent you a letter, you may have been selected to receive a customer forum questionnaire.

How will I know if I have been selected to complete a questionnaire?

We will contact you in one of two ways; either by sending you an email invitation, or by a telephone call from one of our specially trained research team members.

How long is the survey?

We appreciate your time is valuable, so we have tried to ensure the questionnaires only take a few minutes to complete.

How often will I be surveyed?

We are committed to ensuring you will receive no more than two surveys in any six month period.

Will I be contacted after I submit the survey?

As part of our programme you may be contacted after the questionnaire to help us determine how we could improve our service and, potentially, to resolve any issues you may have raised.

I have received an email – How do I know it is genuine?

We take the security of customer’s details very seriously. We will never ask you to disclose any personal account information in an email. If you would like further information about the E.ON Phishing Policy.

The email mentions a company called ‘Satmetrix’. Who are they?

Satmetrix are conducting online customer research on behalf of E.ON. Please be assured that your personal information will be treated in accordance with our privacy policy and Satmetrix will not use your information for any other purposes. For more information, visit our privacy policy.

Who do I contact if I have a query?

Use our contact form to send us your query.