Our Customer Commitment
We offer a range of information to show our commitment to supplying you with the highest standards of care.
Below you can find links to our Service Standards, Complaints Procedure and Codes of Practice, alongside details of what to do in an emergency and our FAQ's.
We've also provided links to other documents or pages that relate to our customer responsibility.
If you have a query that isn't covered by any of the items below, please contact us.
If you're not happy with the service you've received, please visit our complaints page. If you're a business customer please visit our business complaints page.
The Energy Ombudsman is a free and independent service set up to help resolve long running disputes
The standards you can expect from our face to face sales teams