E.ON ensures customers and colleagues stay up-to-date and fully supported during coronavirus pandemic


As the coronavirus situation continues to develop, E.ON is continuing to take steps to help its customers stay safe and on supply, as well as ensuring colleagues remain fully supported during these challenging times.

A dedicated webpage provides answers to a range of customer questions about their energy supply – both at home and in business.

E.ON is taking numerous steps to help customers, including:

  • Encouraging customers, where possible, to register to manage their account online via its app or website at eonenergy.com (business customers can manage their account online here).
  • Urging prepayment meter customers to get support from trusted friends or relatives who may be able to physically go out and top up prepayment customersmeters on their behalf if they have to self-isolate.
  • In order to help in an emergency situation in the case of self-isolation, E.ON has extended emergency credit levels for gas customers with classic prepayment meters from £5 to £50. It is important to note that this credit will need to be paid back in order to reinstate customers’ energy supply if this emergency credit runs out. Similar steps are being explored for electricity customers and smart prepayment meter customers can continue to top up online or with our app.

In line with latest advice from government and health officials and to protect both its customers and colleagues, E.ON has also:

  • Stopped all non-essential home visits from our engineers and installers, such as smart metering installations.
  • Ensured that meter readers are only reading outside meters; customers with indoor meters are instead being urged to sign up for online self-serve functions and submit meter readings online.
  • Issued new guidance for customers having a replacement boiler fitted.

E.ON’s dedicated coronavirus information webpage is being updated regularly, with major updates also shared via its Facebook and Twitter channels.


For more information, journalists should:

Visit: www.eonenergy.com/coronavirus-update.html


The information (including any forecasts or projections) contained in this press release (the "Information") reflects the views and opinions of E.ON on the date of this press release. The Information is intended as a guide only and nothing contained within this press release is to be taken, or relied upon, as advice. E.ON makes no warranties, representations or undertakings about any of the Information (including, without limitation, any as to its quality, accuracy, completeness or fitness for any particular purpose) and E.ON accepts no liability whatsoever for any action or omission taken by you in relation to the Information. Any reliance you place on the Information is solely at your own risk. This press release is the property of E.ON and you may not copy, modify, publish, repost or distribute it without our permission. © E.ON 2020