08
October
2018
|
10:24
Europe/London

E.ON supports Energy UK, geo and RNIB’s joint initiative to bring ‘accessible in-home display’ smart meter units to visually impaired customers

We’re really proud to be driving forward this work with Energy UK and RNIB to provide our visually impaired customers who want smart meters better understanding and greater control of their energy use. Being able to track how much electricity and gas are being used is crucial in helping customers better engage with their energy use, spend and tariffs. 
Gill Baker, Director of Field Operations and Smart Metering at E.ON

Today, Energy UK, geo and the Royal National Institute of Blind People (RNIB) have announced that they have partnered together to help make specially adapted ‘accessible in-home displays’ available for visually impaired customers who want a smart meter. To support this innovation, E.ON has become one of the first energy suppliers to work with Energy UK and RNIB to bring forward accessible in-home display units to visually impaired customers to help improve their energy efficiency.

In addressing an industry-wide need to ensure that information provided through in-home displays is accessible to everyone, E.ON along with Energy UK and RNIB are helping to transform the energy industry with new, innovative accessible smart meters. By offering people with visual impairments the opportunity to install accessible in-home display units paired with their smart meters, blind and partially sighted customers can now take full advantage of the information that smart meters provide and enjoy their benefits.

Designed by geo, the accessible in-home displays will be specifically tailored to feature high contrast screens to better assist the visually impaired. Users will also be able to use easy-access buttons on the display to enable the unit to talk them through all of the available features so customers with smart meters can hear how much electricity and gas they’ve consumed and how this compares with their previous use and the budget they’ve set.

Gill Baker, Director of Field Operations and Smart Metering at E.ON, said: “We’re really proud to be driving forward this work with Energy UK and RNIB to provide our visually impaired customers who want smart meters better understanding and greater control of their energy use.

“Being able to track how much electricity and gas are being used is crucial in helping customers better engage with their energy use, spend and tariffs. It’s important that all customers have the opportunity to experience the benefits that smart meters offer. Through innovative solutions like accessible in-home displays, we’re able to make it easier for all our customers to benefit from complete clarity about their energy habits and to provide detailed, personalised insights.”

Accessible In-Home Display (AIHD) units will be ready for testing with energy suppliers later this year and available for customers from the first half of 2019. In the meantime, E.ON is training its Smart Technicians on how to use the displays, so they can explain how they work when they visit customers’ homes to fit a smart meter.

John Worsfold, RNIB Implementation Manager, said: “We’re pleased to be working alongside E.ON in their preparations to install accessible in-home displays as part of the government’s drive to install smart meters in British households over the next two years. As one of the first suppliers to fully embrace this initiative, E.ON is demonstrating how it’s working to help meet blind and partially sighted customers’ needs.”

For more information about E.ON’s smart metering programme and to check if they’re able to have one installed, customers should visit eonenergy.com/smart. If eligible today, they can also book an appointment online.

Ends

For more information contact:

Victoria Blake, 02476 181 304, victoria.blake@eonenergy.com

Rebecca Cowling, 07970 531 619, rebecca.cowling@eonenergy.com

 

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