E.ON debunks myths around smart meters

E.ON firmly believes in the benefits of smart meters and that they’re significantly transforming its customers’ experiences with energy for the better.

Put simply, smart meters are an easy way to help customers understand and monitor their energy use. They show the amount of energy people use in pounds and pence in near-real time, helping to bring an end to estimated bills and they’re free to install.

With smart meters, customers no longer have to climb under their stairs to get their meter readings and send these to their energy supplier as they’re sent automatically, meaning customers’ bills are an accurate reflection of what they’ve used.

Research from Smart Energy GB1 found that if every household in Great Britain got a smart meter installed, as a country, the nation could save nearly £560 million. Put another way, this could save enough energy to power every household in Nottingham, Cardiff and Manchester for a year.

So what’s the truth behind some of the ‘fake news’ stories?

Will smart meters save me money?

Smart meters save customers 2% off their annual energy bill on average2. The savings customers see are completely dependent on how they engage with their smart meter, however these easy-to-use tools have been created to empower customers to understand their energy usage and help them save. Research from Smart Energy GB3 found that eight in ten smart meter users have taken steps to use less energy after getting their meter installed.

Are smart meters safe?

Smart meters are made to strict UK and EU product safety laws. Public Health England has issued a statement to confirm they see no risk or dangers to health from smart meters. The exposure to radio waves is also well within guideline limits, and is lower than the radio waves from WiFi or mobile phones4. The meters used in Britain have undergone the most rigorous safety testing regimes and actually exceed UK and EU safety standards.

Can I switch suppliers with my smart meter?

Customers with smart meters are completely free to move energy suppliers. At the moment, existing smart meter customers may lose the smart functionality of their meter if they switch suppliers. But once their meter is enrolled into the Data Communications Company (DCC) it will be automatically updated over the air, giving customers the ability to switch and not lose smart capabilities.

Over the next several months E.ON will be continuing to install second generation SMETS2 meters which allow customers to keep smart functionally if they switch. Today, both SMETS1 and SMETS2 meters can positively impact customers’ energy usage and spend, helping people save energy and money.

Can I have a smart meter if I’m renting?

As long as you pay your energy bills and you’re the account holder, yes. Though technically renters don’t have to ask for permission, it’s a good idea to discuss this with your landlord first. Renters and homeowners alike can now easily track their usage and further help save on monthly bills with smart meters.

Is my data safe?

Smart meters only collect information directly related to your energy use, nothing else. Your energy data is transmitted safely, using a dedicated, secure wireless network straight to us and customers can choose how often your energy use readings are sent to us.

Do I have to have a smart meter installed?

Smart meters are not compulsory. While we’ve installed over a million smart meters for our customers, if you don’t want to have a smart meter installed at this time then you don’t have to however you could be missing out on monthly savings. Smart meters help bring an end to estimated bills for customers and are free to install.

For more information about smart meters, customers should visit our smart meter page to find out more and see if they’re able to have one installed.


Notes to editors

  1. Supporting evidence for nearly £560 million per annum*

    Real consumer data from a leading energy supplier shows average energy savings per household with a smart meter are 3%. This real consumer experience is even better than official government projections – the BEIS Cost Benefit Analysis predicts an average saving of 2.8% for electricity and 2% for gas with a smart meter. We have therefore taken the lowest figure available to us (2%) for prudence.

    A 2% average energy saving per household, per year, equates to £21.17 when calculated in line with fuel prices published by the Energy Saving Trust in March 2018. When multiplied by the number of households in Great Britain according to ONS data, the potential national saving from smart meters if we all get them is £559,686,109, which we have rounded to nearly £560 million per annum.

    Please see Smart Energy GB’s website for a summary of the approach to additional smart meter savings referenced in this press release.

  2. Two percent figure is based on BEIS research. Source: BEIS – Cost Benefit Analysis, Aug 2016

  3. Research from Smart energy GB March 2018 Outlook: https://www.smartenergygb.org/en/resources/press-centre/press-releases-folder/smart-energy-outlook-march18

  4. Guidance from Public Health England: https://www.gov.uk/government/publications/smart-meters-radio-waves-and-health/smart-meters-radio-waves-and-health

For more information contact:

Kaitlin Ellis, 0798 9152 777, Kaitlin.ellis@eon-uk.com

Jag Bickham, 07769 880 981, Jag.bickham@eon-uk.com


The information (including any forecasts or projections) contained in this press release (the "Information") reflects the views and opinions of E.ON on the date of this press release. The Information is intended as a guide only and nothing contained within this press release is to be taken, or relied upon, as advice. E.ON makes no warranties, representations or undertakings about any of the Information (including, without limitation, any as to its quality, accuracy, completeness or fitness for any particular purpose) and E.ON accepts no liability whatsoever for any action or omission taken by you in relation to the Information. Any reliance you place on the Information is solely at your own risk. This press release is the property of E.ON and you may not copy, modify, publish, repost or distribute it without our permission. © E.ON 2018