Maintaining standards

Getting it right for you

Our ambition is to offer sustainable energy solutions that are just right for you. Being a trusted energy partner is key in our commitment to treating our customers fairly.  

Key reports

 We report annually on our finances, gender pay gap and sustainability.

Our letters to Ofgem

We’ve written to Ofgem to share the ways that we’re working to improve our service for you. 

Staying safe

We have some tips on what to do if you have a gas or electricity emergency.