Standards of service
We’re working to give you the standards of service you expect and deserve.Â
Maintaining standards
Getting it right for you
Key reports
 We report annually on our finances, gender pay gap and sustainability.
Our complaints service
We're always working to make things better for you, which is why we want to know if you're not happy.
Our letters to Ofgem
We’ve written to Ofgem to share the ways that we’re working to improve our service for you.Â
Tax strategy
We're committed to managing our taxes responsibly and compliantly in line with UK tax obligations.