For further information about how we're helping our customers please see our dedicated page.
Prepayment and Smart Pay As You Go customers should also check this page for regular updates.
We’re now ready to continue installing smart meters after making changes to our installation process.
We have developed a no contact installation process which all our technicians will follow, see our smart meter pages for more information.
Our Black Friday offer lets you get up to £150 off a new boiler when you get a quote online or via a video call.
Offer ends 30 November. Terms and conditions apply.
With our amazing Black Friday offer you can get up to £1,000 off any solar panel package of your choice.
Offer ends 30 November. Terms and conditions apply
Get access to view your bills, give us your meter readings, check what tariffs we have available and much more when you register online.
Outlining the standards you can expect from us.
Services for residential prepayment customers
Resolving complaints, for small business customers
Our billing standards for small business customers
Help and advice for paying your bills
Help and advice for customers with special needs