Standards of service
We’re working to give you the standards of service you expect and deserve.
Maintaining standards
Getting it right for you
Our complaints service
We're always working to make things better for you, which is why we want to know if you're not happy.
Whistleblowing
We maintain a process for raising concerns of possible infringements of laws or regulations.
Key reports
We report annually on our finances, gender pay gap and sustainability.
Our letters to Ofgem
We’ve written to Ofgem to share the ways that we’re working to improve our service for you.
Tax strategy
We're committed to managing our taxes responsibly and compliantly in line with UK tax obligations.
Our whistleblowing process
Maintaining international standards
Quality Management System – ISO 9001
We are committed to achieving and maintaining excellence for our customers. We operate a quality management system which complies with the requirements of ISO 9001:2015 for the following scope: The design, supply, installation, commissioning and support of building energy management systems and hold Certificate Number: FS 571081 for and on behalf of BSI.
Environmental – ISO 14001
We hold Certificate Number: EMS 587470 and operates an Environmental Management system which complies with the requirements of ISO 14001:2015 for the following scope: The design, supply, installation, commissioning and support of building energy management systems. We achieve this by unlocking the value of energy management for our clients by reducing real time demand for energy, improving energy efficiency and delivering sustainable energy savings.
Energy – ISO 50001
We hold Certificate Number: ENMS 623239 and operates an Energy Management System which complies with the requirements of ISO 50001:2011 for the following scope: The energy management system associated with the design, supply, installation, commissioning and support of building energy management systems at designated named locations, including use of purchased gas for heating, electricity for office equipment, lighting and cooling, petrol and diesel for transport.
Download our Energy Policy
