Our aim is to give you simpler products, at fair prices with a responsive, friendly and helpful service. If you’d like to help us change things for the future, you can join our YourSay Panel.
What you can expect from us
Our 'Treating Our Customers Fairly' statement sets out how we’re looking to continue to treat you fairly through what we have done, and plan to do, to make sure we achieve our aim and meet the Standards of Conduct that you can expect of us.
We’ve been changing and we’ll continue to change to make sure we treat you fairly in everything we do. We won’t forget that you’ve chosen us and we'll work hard for you, so you’ll want to stay with us. We know that energy bills are a big part of your spend and we’re really focused on keeping our costs down so you pay no more than you need.
Our Standards of Conduct
We’ll continue to be fair, honest, transparent, appropriate and professional with you. Any information we give you when we write or speak to you, will be:
Easy to understand
Our language is clear with the most important information highlighted for you.
Accurate and truthful
We'll be open and transparent by regularly reviewing and acting on your feedback.
Easy to deal with
We're easy to contact and if something goes wrong, we’ll fix it promptly, with no excuses.
Right for you
We'll share products and services which are appropriate to you and your lifestyle.