Heat pumps provide heat from the outside air in the same way air conditioning can provide heat in your car when it's cold. They'll pull heat from the air in temperatures as low as -27°C. There are more heat pumps in colder European countries than anywhere else in the world. The UK climate is actually quite warm. 

Yes - If you have an old inefficient gas boiler, electric storage heaters, oil or coal fired systems – these are all quite expensive to run, so you should see savings. 

Some residents that have very low energy bills at the moment, or newer gas boilers, may not see any savings or changes to energy bills. E.ON will review your existing heating bill when we complete your survey. As part of assessing if both you and your property are suitable for a heat pump we will calculate how your bill may change and what savings you could expect. All this happens before you decide whether to have a heat pump installed.

Yes, air source heat pumps heat water in a hot water cylinder where it’s stored until you need it. The cylinder is insulated so once the water is heated it'll stay hot for hours, waiting for you to use it for washing up or filling up the bath.

As part of the system design we'll look at your hot water needs and ensure the cylinder is the right size so there's always enough hot water for your home. Typically hot water is heated to 55°C, which is warm enough for piping hot showers and baths. Find out more about how they work.

You'll need to service your heat pump annually through a qualified heat pump engineer.

Heat pumps will produce heating and hot water even when it's ice cold outside and as a sustainable technology they've been designed to run at more efficient temperatures than a boiler.

Overall, you'll save on your energy bills and reduce the carbon footprint on the planet by investing in a heat pump, but we want to put your mind at ease, so we've addressed some of your potential concerns: 

Disruption / work to the property - The work will firstly involve swapping your boiler for your new heat pump and installing a hot water cylinder, if necessary. The installer will then upgrade any radiators required as part of the design. A typical install will normally take 2-3 days. We'll work with you to get a look and feel you're happy with.

Cost – Whilst the initial investment for a heat pump is often higher than investing in other heating systems, the Government is providing grants towards the cost of buying an air source heat pump, and eligible homeowners will get £7,500 off the price of installing one through the Boiler Upgrade Scheme. 

Existing Home Efficiency - it may be a requirement that your loft insulation and wall insulation needs reviewing to ensure your home properly retains the heat generated.

Space - You'll need to have a small amount of outdoor space at your property to get an air source heat pump system.

Yes, and we'll set up the system to suit your needs.

Heat pumps work best if they are left on at a low but comfortable setting all day. The system will heat up in the morning so your home is nice and warm when you get up, and heat up again in the evening for your return home. If you want it warmer during the day you can turn it up yourself on the heating controls.

You should do this whether you fit a heat pump or not as insulation will help to reduce your energy consumption and in turn, reduce your energy bills and the carbon you release into the atmosphere. To qualify for the boiler upgrade scheme your home will need to have sufficient insulation.

Our Heating Experts will be able to advise if your home is adequately insulated. Start your air source heat pump journey.