7 things you need to know about prepayment meters

Posted 22/01/2016 by E.ON

There are lots of misconceptions about prepayment meters. So here’s everything you need to know about them:

1.      ‘Prepayment’ basically means ‘pay-as-you-go’

Prepayment means that you pay for your gas and electricity before you use it. Prepayment meters can cover your gas, electricity or both. People with prepayment accounts receive a key or card through the post. These keys or cards can be topped up with credit, just like mobile phone pay as you go. Once there’s credit on your key or card, you just slot it into your meter and you will immediately receive energy.

2.      Prepayment meters are for people who want to keep track of their energy spending

If you want to monitor your energy costs closely, then prepayment meters are for you! With a prepayment meter, you know exactly what you’re spending, as you can see your credit going down. This means there are no big bill surprises.

However, you can also think about a smart meter, as Smart Pay As You Go is another option for people who want control over their spending. Rather than having to top up in a shop,  with Smart Pay As You Go you can top up online, making it much easier to manage your energy. Smart PAYG also means that you can choose from a range of tariffs, rather than being limited to one, so it’s even easier to manage your money. To register your interest in smart meters, click here.

If you want to talk to an advisor about the best plan for you, give us a ring on 0345 301 4905.

3.      All the information you need to know is shown on your meter

Your meter will tell you how much you’re paying for your gas and/or electricity – and how much energy you’re using. There’s more information about how to read your meter here.

village shop window - E.ON

4.      You can top up at the corner shop…

… the post office and the supermarket! Just look out for PayPoint or PayZone signs outside. If you see the sign, you can top up your key or card inside. If you want to find a top up point, just use our store locator. You can top up however much you like, just as long as it’s in full pounds.

5.      There’s help available if you can’t top up

We don’t want you to go without energy, especially during colder winter months. If there’s a problem with your meter, we’ll send our engineer out. If you can’t top up, we can give you £5 emergency credit. This should only be used for emergencies though, like if you can’t get to the shop to top up.

6.      Existing E.ON customers can switch to a prepayment meter…

If you’re an existing E.ON customer, we’ll need to ask you a few questions to work out if prepayment is right for you and if your meter is suitable. To start the process, just get in touch on Twitter @EONhelp, Facebook or call us on 0345 301 5866. We’ll just ask you for an up-to-date meter reading and some questions about your existing meter. We also guarantee that you won’t pay for changing your meter.

customer and engineer looking at meter - E.ON

7.      … and new customers can get one too!

If you’re a new customer, give us a call and we can work out the best meter for you. If this is a prepayment meter, our engineers will come out and install the correct meter if you don’t already have one, and we’ll send you a key by first-class post so that you can start using it immediately. We’ll also send you a letter, explaining everything you need to know about prepayment.

Prepayments are an easy way to know just how much energy you’re using and how much it costs. To keep on top of the pennies, just head over to our energy saving page, where you’ll find other ways you can track your energy spending this New Year.

Posted in