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Our standard variable prices are increasing

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07
March

energy bill on table with cup of tea - E.ON

Today we’ve announced that our standard variable prices are increasing. This isn’t something we take lightly, so it’s important to us that you understand when and why it’s happening, and how it may impact you.

The increase only affects customers on our standard variable tariff from Wednesday 26 April.

What this could mean for you

We’re aware you’ll want to know how all of this affects you. So we’re writing to customers who may be impacted with information on how the price change affects them individually.

But for example, based on Ofgem national average consumption, dual fuel customers that pay by fixed monthly Direct Debit and take paperless bills will see an average increase of £97 a year - unless they choose an alternative tariff before the 25 May 2017.

What’s important to remember is that if you’re already a customer of ours, you won’t start to see a change to your bill until next month. And if you’re on a fixed tariff, or a prepayment or Smart Pay-As-You-Go customer, you won’t be impacted.

Why our prices have to change

And while it’s been three years since we increased our standard variable prices, an increase to our prices isn’t something we take lightly.

Helping you to understand your bill and where your money goes is very important to us.

We never like to increase our prices. But cost rises in the non-energy parts of the bill that we don’t control – like programmes that support renewable energy and help customers use less energy - have risen by around 36%.

UK windfarm - E.ON

Putting you in control

Change can be unsettling. But when it comes to energy, we’re committed to putting you in control.

One of the simplest ways to protect yourself from this price increase is to switch to a fixed tariff. Switching to our new two year fixed tariff - E.ON Energy Fixed 2 Year v10 means you’ll avoid the price change, and have peace of mind that your prices won’t change for 24 months.

And there are other ways you can save too. You can get savings and discounts by choosing to have both your electricity and gas with us, paying by fixed monthly Direct Debit, and even when you opt in for paperless billing.

Being more energy efficient is easier said than done. So we provide lots of free energy-saving tools and advice to help you understand what you’re using and where you’re paying the most. Even making the smallest changes to your lifestyle can often add up to a big difference in what you pay.

But remember, we’re always here to help.

Beyond these tips, we’re always here to help if you’re worried about paying your energy bill.

If you’re on a low income or have a health problem or disability, depending on your circumstances, you may be eligible for a funding scheme to help make your home more energy efficient.

And if you’re concerned about your finances and want to talk to someone, there are many charities that can help you with free, independent and confidential advice.

For further information about our price change, please take a look at our frequently asked questions.

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