We are shaping the energy of the future – together with our customers

Posted 19/09/2019 by E.ON

The new E.ON will become more competitive and innovative through the acquisition of innogy in the areas of customer solutions and energy networks throughout Europe. This will benefit our customers, cities and communities, as well as our employees and our investors.

For more information, please click here.

For UK customers of both E.ON and npower, your supply and account will continue as normal and you can contact us in the usual way. Nothing changes today.

Q: I’m joining E.ON from npower (or vice versa) – what should I do?
A: Nothing, the terms you signed-up for will remain in place, the transfer will go ahead as planned.

Q: I’m moving house / moving business premise, my new house / business premise is supplied by npower, what should do?
A: Contact npower and they will set you up in your new property.

Q: I have a business account with npower and E.ON, will I still deal with you separately?

A: You should continue to work with E.ON and npower in the way you currently do.

Q: I’m a Third Party Intermediary (TPI) or a broker, will I still deal with npower and E.ON separately?

A: You should continue to work with E.ON and npower in the way you currently do.

Q: Will your prices change because of this deal?
A: No, but we’re constantly reviewing our product offerings to provide the best possible value to our customers.

npower customers can also visit npower.com for more information

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