National Inclusion Week 2019

People working together
Posted 26/09/2019 by E.ON

At E.ON, we strive for an inclusive culture, one where each and every colleague feels included and comfortable to be themselves at work. We’re proud to be ranked as a Top 50 UK Inclusive Employer by Excellence in Diversity for the second year in a row. 

This National Inclusion Week, two of our colleagues are sharing their personal stories of what inclusion means to them.


Heather’s story

I’ve worked at E.ON since 2005 and I’m currently a customer service adviser for E.ON’s debt at risk team. 

I have dyslexia, so when I started at E.ON I struggled to navigate our customer service systems and found the work challenging. I experienced some anxiety and mental health issues, but I was able to get counselling through E.ON’s employment service and received a lot of training and support from my manager.

Due to my dyslexia and anxiety, I struggle at times with memory problems and to make concise notes so various tools, such as note templates, have been put in place to help me. My current manager helps by setting one back office and one call action to focus on each month. This stops me getting too overwhelmed which has caused me difficulty in the past.

E.ON is working to create more understanding and support for its colleagues. I’m part of E.ON’s mental health forum and I feel that progress is being made to understand hidden health issues and hidden disabilities. E.ON also supports colleagues to have time for faith at work and being a member of E.ON’s Christians in Business group has really helped me and supported me at work.

I feel on the whole there’s a lot of understanding in E.ON, from both your team and your managers, and everyone is welcoming. We accept people for who they are. It doesn’t matter what your background is, people are welcome to work here. I’m really proud to work for E.ON and of the way we treat customers and colleagues. 


Phil’s story 

I’m a Field Service Solutions Manager, part of Smart Field Operations. I joined E.ON just over 3 years ago and during just this time I’ve had the opportunity to grow both personally and in a work capacity. 

As well as doing my day job running the meter reading department, I‘ve also run the Customer Operations Graduate Scheme and represented field operations in E.ON’s professional development circle, identifying our leaders of the future. 

E.ON has been one of the most inclusive and supportive organisations that I’ve worked for. As a member of the LGBT+ community I have never once in my time here felt any need to hide who I am, which has been extremely refreshing. My manager, my peers and my colleagues allow me to be who I am. I’m never fearful about what I can or can’t say and I’ve never felt excluded or not part of the organisation.

At E.ON, we believe everyone is welcome and can be themselves here. We value the difference that everybody brings and we’re delighted that our inclusive culture initiative has been recognised and to have won the National Skills Academy’s People in Power Inclusion award.

Find out more about what it's like to work at E.ON from our colleagues here. 

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