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Business Energy Brokers

We are proud to work with a wide range of Brokers to offer great energy plans and service to business customers.

Coronavirus update

In view of the current situation relating to Coronavirus, we'd like to reassure you that we're taking all necessary measures to help make sure our customers, our colleagues, and the people they may meet as part of their work activities, remain safe. Find out how we’re helping customers as the coronavirus situation develops.

Partnerships built to last

We offer a range of fixed and flexible energy plans available for all meter types, bringing the best deal for every customer. We also operate to a Code of Practice to ensure all our business customers receive excellent and long lasting service.  There are many reasons to enter into an energy broker partnership with E.ON.

Dedicated Support teams there for you

With E.ON you'll receive dedicated account and service teams to ensure everything runs smoothly.

Competitive commission offerings

You can receive maximum commission rates of up to 1.5p/kWh to ensure you and your customers receive fair and competitive deals.

Our Code of Practice

The Code of Practice is a set of standards that helps to protect business customers when purchasing energy products - making sure that all parties work in a fair, honest and transparent way.

Energy brokers who negotiate or agree energy supply contracts on behalf of businesses must sign up to our Code of Practice and take reasonable steps to apply the standards.

You can read the Code of Practice below or download a copy here.

Development of E.ON's Code of Practice
Foreword by Iain Walker, Director of BC&S Energy Sales
B2B Third Party Intermediary (TPI) Code of Practice

Products & services

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Small businesses

If your customer uses less than 1GWh of electricity or 1.5GWh of gas a year, we offer a range of 1 to 5 year fixed business energy plans.

 

They’ll have the ability to contract 365 days in advance; allowing them to control their budget and forecast with confidence. 

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Large businesses

We’ll work in partnership with brokers to understand customer challenges and provide tailored products and solutions to meet their needs.

 

We provide continual expert industry guidance and support to deliver an energy plan that remains flexible as their needs grow and evolve. 

A smarter way to manage risk

We offer a range of E.ON Portfolio solutions that will help a business manage its exposure to risk and make smarter business decisions. Your customer can track the energy market to know when’s right to buy and take full advantage with minimal fuss.

CaBI online service

Our CaBI online service provides you with a live view of your customer accounts, 24 hours a day, giving you greater control. It's instant and secure, and best of all, you can use it as often as you like to view, search, sort and export account details and status’, product history and renewal details.

When we welcome you to E.ON, you can log in with the details we’ll send to you.

Small business Portal

TPI Portal gives access to E.ON prices so you can manage your customers quotes & pricing 24 hours a day. It’ll credit check the customer, validate the meter information and provide you with a bespoke verbal script and PDF contract - enabling the customer to sign electronically.

When we welcome you to E.ON we’ll provide you with log in details. 

Large business Portal

TPI Portal for large businesses allows you to create and submit tender requests, upload your Letters of Authority (LOA) and submit your customers half-hourly data. It will also provide a summary status of your tender and LOA submissions.

When we welcome you to E.ON we’ll provide you with your registration information.

Our energy broker partners

Our Code of Practice is a set of standards that helps to protect business customers, if you are one of our partners please share this page with your customers to show you are one of our energy brokers that we have a long standing partnerships with who provide business customers with excellent service.

Unfortunately, we have also found that some brokers have not worked to our Code of Practice and therefore we have ceased working in partnership with them. You can find out which brokers we work with, and those we no longer work with here too.

Register your interest

If you’d like to work with E.ON, fill in our online application form. 

Contact details

For small business please get in touch on 01623 786312 – we’re here 8am and 4pm Monday to Thursday and 8am and 3:30pm Friday.

For large business please contact your dedicated account manager between8:30am and 5pm Monday to Thursday and 8:30am and 4pm Friday. 

B2B Third Party Intermediary (TPI) Code of Practice

B2B Third Party Intermediary (TPI) Code of Practice

Fair energy sales

A code for the sale of non-domestic energy products through TPIs within E.ON UK.

 

Objective

The objective of this Code is to protect the interests of non-domestic customers when  purchasing energy products. To help with this, we have developed four principles to ensure that sales of non-domestic energy products to customers are conducted in a fair, honest and transparent way;

These principles are:

• Principle 1: Accurate and complete contracts

• Principle 2:  Understood by our customers

• Principle 3:  Presented in a full and professional manner

• Principle 4:  Meets customer’s needs

Under each principle we have identified the standards that customers expect from E.ON.

We require all TPIs that hold a contractual agreement with E.ON and who negotiate and/or agree energy supply contracts on behalf of their nondomestic customers, to take all reasonable steps to interpret and apply the contents of the Code in a manner consistent with the objective and above four principles. The UK Compliance team within E.ON, which sits separately to our sales function, will carry out monitoring and assurance activity (see schedule 2) for the sales teams internally and for TPIs in order to give assurance that the principles are being consistently complied with.

Further information on the principles and how we expect them to be applied is set out within the Code and its Schedules.

 

Principle 1

Accurate and complete

During the sales process, all non-domestic customers can expect to receive accurate and complete information to help them make an informed decision. 

E.ON expects its TPIs to provide information about the non-domestic energy product being offered in a way that is not misleading before the contract is entered into.

Why? The impacts of not doing so could mean that the customer makes a decision based on incorrect information in transferring their gas or electricity to E.ON. In order for contracts to be accurate and complete; the following actions must be taken;

    
All contracts (written & verbal)

  • Are dated prior to submission and submitted within agreed tolerance.
  • Include all relevant principal terms.
  • Include the correct/matching payment method details i.e. Direct Debit mandate where Direct Debit is chosen

All written contracts

  • Are completed in full using the latest version of the contract pad
  • Are signed and dated for all relevant pages

All verbal contracts

  • Are completed in full using the latest version of the verification script

 

Principal 2

Presented in a full and professional manner

During the sales process, all non-domestic customers can expect to be treated in a way that is fair, honest, transparent, appropriate and professional.

E.ON expects its TPIs to behave and act in a way that is fair and professional and present information about the non-domestic energy products in a clear and fair way. 

Why? The impacts of not doing so may mislead the customer or cause them to feel pressured into agreeing the sale.

What does this mean?

Fair, transparent and appropriate

  • Ensuring that sales practices are fair, transparent and appropriate for the customer. This includes making the customer aware of how much of the market was searched to obtain the offers proposed to them. 

Honest

  • Identifying yourself clearly and obtaining the customer’s consent before the sales conversation begins. This means identifying your name and trading name of the organisation you represent (directly or indirectly) and obtaining the customer’s consent before providing any sale or marketing information.

Respect

  • Respecting the customer’s wishes, including ceasing the current contact and avoid future contact if the customer requests.

Responding to customer’s questions

  • Answering the customer’s questions with accurate and complete responses.

Providing information that is not misleading

  • Providing accurate and complete information, including not making unsubstantiated claims and including correcting any customer misunderstanding.

Personal Opinions

  • Ensuring that personal opinions and/or advice are not expressed or used as a way to influence the customer’s decision.

Professional

  • Ensuring staff are appropriately trained for dealing with customers, adhere to, and act in a professional manner in line with these principles.

TPI services and commission (TPI only)

  • Making the customer aware of the services you provide and how the customer will pay (directly or indirectly) for those services.

Principal 3

Understood by our customers

During the sales process, all non-domestic customers can expect to fully understand the contract they are entering into.

E.ON expects its TPIs to provide appropriate information so the customer fully understands the contract that they are entering into, including that it is legally binding.

Why? The impacts of not doing so are the customer may enter into a contract on the basis of incomplete or misleading information or without realising that they have done so.

Principal terms

  • Ensuring the customer understands all the information they have been given before proceeding with the sale.

Legally binding

  • Ensuring the customer understands that he or she is entering into a legally binding contract (and has the authority to do so).

Authority to enter into a contract

  • Ensuring the customer representative has the necessary authority to enter into a contract.

 

Principal 4

Meets customer's needs

During the sales process, all non-domestic customers can expect to be offered products or services that are appropriate for their individual and business requirements.

E.ON expects TPIs to offer products or services that are appropriate for the customer’s individual and business requirements. Only those products or services that are appropriate for the customer will be discussed or sold. 

Why? The impacts of not doing so are that the customer may enter into a contract that is not appropriate for their individual and business requirements. All non-domestic customers can expect that they will be offered, only products or services that are appropriate for their individual circumstances and business. This includes:

Appropriate

  • Confirmation that the product or service is appropriate for that customer.

Customer data

  • Confirmation that calls are recorded and what the data will be used for (where applicable).

Consent

  • Obtaining and evidencing consent from the customer before discussing a customer’s account with a third party.

Complaints

  • Identifying, recording, investigating and reporting complaints fully in line with the appropriate complaints handling policy. Review the reasons for all identified mistakes and act quickly to put things right and redress the customer where appropriate when a mistake has been made.

Erroneous transfers

  • Preventing an erroneous transfer by ensuring that we have a valid contract with a customer.

Direct Debits

  • Offering to read out the Direct Debit guarantee and accurately read it to the customer if requested and ensuring, where requested, this is sent to the customer in writing.

Schedule 1

Interventions, monitoring and assurance for TPIs

Schedule 1 sets out the TPI monitoring arrangements against this Code, as well as the potential sanctions that E.ON may impose should we identify risks or breaches of the Code.

We will carry out monitoring of the interactions with customers of employees, representatives and TPIs involved in selling E.ON’s energy products to non-domestic customers. This includes internal sales channels and third parties with whom we have a contractual agreement to give us confidence that we are delivering against the principles set out in this Code. 

Monitoring and assurance will consist of the following approaches:

Compliance monitoring

  • Monitoring of a proportional sample of sales against the principles set out within the Code. This ensures that we are delivering the right outcomes for our customers and fulfilling our regulatory obligations.

Compliance Assurance Reviews (CARs)

  • Compliance Assurance Reviews against the principles set out in this Code. This ensures we are delivering the right outcomes for our customers and fulfilling our regulatory obligations.

All monitoring and assurance activity are overseen by our internal governance and oversight bodies which report independently to the Board. For third parties, a sales compliance forum is in place to review performance against the Code. This forum meets monthly to review performance, review breaches of the Code and determine any necessary consequences for those breaches. 

Monitoring and assurance, risk-based monitoring and assurance of the Code (based on a key set of measures in line with the Code) will be undertaken using the following approaches:

Site Visit

  • Site visit to the TPI’s premises to review their sales processes and ways of working against the principles we have defined.

Remote audit

  • Remote audit to collate the evidence submitted by the TPI and review this with them over the phone.

Targeted monitoring

  • Additional monitoring of contracts, whether this be verbal or written, to monitor and assess compliance.

Evidence request

  • Request for evidence sent directly to the TPI outlining the issue highlighted, complaint or potential Code breach, asking for a full investigation to be completed and submitted to E.ON within a specified timescale.

Interventions

One (or more) of the following sanctions may be imposed as agreed by the relevant oversight committee:

Targeted actions

  • Specific actions set and completed to within an agreed timeframe give E.ON assurance of compliance. 

Suspension

  • Suspension whilst investigations are completed during which time E.ON will not accept any new contracts.

Termination

  • Termination (specific terms outlined in the TPI agreement) by E.ON.

Referral to Ofgem

  • Details of third party and specific issues shared with Ofgem.

Details published

  • Details published on the E.ON website. 

 

Schedule 2

Interventions for Third Party Intermediaries (TPIs)

Maturity Model pillar

Governance and ownership: The process by which senior management oversee an entity’s businesses, people, policies, and reporting to satisfy its regulatory responsibilities.

  • Senior management and its committee members: Demonstrate regular oversight. Demonstrate a good understanding of the compliance programme. Receive regular compliance reports. Periodically engage in key issues facing the company.

Policies and procedures

The establishment of policies and procedures to address organisational, legal, and regulatory requirements.

  • Company policies and procedures address all regulatory requirements under a common compliance programme. Company policies and procedures are generally accessible and periodically updated. Company policies and procedures are generally clear, concise, and written. Opportunities to streamline policies and procedures may exist.

Training, development and communication

Programme of internal communications and employee training regarding laws, regulations, standards, and policies.

  • Integrated communication and compliance training programme in place. Proficiency testing programme in place. Compliance training program notification and monitoring procedures in place. Internal and applicable external compliance continuing education programs offered to all employees.

Ongoing assurance, monitoring and continuous improvement 

The existence of internal controls, testing, and independent compliance monitoring mechanisms to determine the effectiveness and efficiency of controls.

  • Good control design is present and supports demonstration of consistent and reliable operation. Compliance monitoring and testing is done on a real-time basis. Testing/auditing program in place. Controls and testing are coordinated but could be more efficient.

Systems and support processes

The existence of integrated IT systems and processes which are designed to support and satisfy regulatory and compliance responsibilities. Including Sales/CRM, pricing and MI/reporting process and solutions.

  • Controls exist that ensure accuracy of data between disparate systems. Relevant data is understood and used as a driver for achieving regulatory compliance and strategic targets. Lead key performance indicators are regularly reviewed and acted upon. Reporting is current and clear lines of accountability exist and are understood. Process maps in place, fully coverage but no single repository and integration tool set deployed.

Risk assessment

Identification and evaluation of significant compliance risks and controls.

  • Risk assessment process in place based on recognised risk framework that is periodically updated. Business and functional leaders generally participate in the risk assessment process and address risks. 

 

Download the Code of Practice

Foreword by Iain Walker, Director of BC&S Energy Sales

Alongside E.ON’s own Direct Sales Channels, Third Party Intermediaries (“TPIs”) play a vital role in procuring energy and energy solutions for many business customers in the UK energy market. With increased scrutiny from regulators and industry bodies, along with increasing customer expectations, TPIs carry an important responsibility to manage their organisations and deliver on their objectives in a way that enhances their customers’ trust and support.

The importance of good governance is key to earning this trust and enhancing the reputation of the TPI market. That’s why I am delighted to support the third edition of the E.ON TPI Code of Practice, which focuses on the key principles that TPIs should follow and why, and provides clear information about what those principles imply in practice.

Like the previous editions, this Code has been drafted with input from TPIs and consultations with business representative organisations, which we believe means the Code carries genuine authority and authenticity. This is reflected by the large number of TPIs that welcomed and adopted the previous editions. Given the size, range and diversity of the sector, that is a great achievement and I am confident that all TPIs that work with E.ON will adopt this new Code of Practice and ensure they deliver their customers with a compliant, consistent customer experience which enhances the reputation of their business and the sector as a whole.

Iain Walker

Director of B&CS Energy Sales

Development of E.ON's Code of Practice

Development of E.ON’s Code of Practice

In August 2012, E.ON developed a Code of Practice to be managed by an Independent Code Panel. The Code of Practice covered the sales activities of non-domestic Third Party Intermediaries (TPIs). It was designed to improve sales processes for  small to medium businesses and introduce minimum standards and a disciplinary framework for TPIs who operate in this market. It covered many areas of a TPIs business, from recruitment and training to selling, contracts, systems and controls. At the same time, E.ON appointed an external Code Manager and established an independent Code Panel to oversee compliance with the Code of Practice by receiving information on TPI monitoring activity and providing input on any escalations or expulsions from the Code where breaches of the Code were identified.

E.ON subsequently introduced an internal Code of Practice to cover all internal sales activity to ensure consistency across all small to medium business sales.

With the introduction of Ofgem’s Principles-Based Regulation, we have decided to evolve the Code to make it more focussed on the delivery of fair customer outcome and to extend it to all non-domestic energy sales within E.ON.

This new Code of Practice (‘the Code’) replaces E.ON’s previous Codes and applies to all energy sales to non-domestic customers completed by E.ON employees and its representatives. This includes TPIs with whom E.ON holds a contractual agreement that negotiate and/or agree energy supply contracts on behalf of their non-domestic customers. Additionally, from the 1 November 2016 the Independent Code Panel and its Chair ceased to manage the previous Code, and this Code now reflects that this governance is now managed internally.