Quarterly report - Q4 2018
Number of complaints opened165,246
Number of complaints opened per 100,000 customers2,720
% of complaints resolved in less than a day75.58%
Number of complaints resolved147,884
Number of complaints resolved per 100,000 customers2,434
% of complaints resolved within 8 weeks95.38%
Do I need a half-hourly meter?
How do I get set up?
Your electricity supply type
How do I identify my electricity supply type?
You can identify your electricity supply type by looking at your current bill. Your Meter Point Administration Number (MPAN) or supply number will be shown on it.
If the first two numbers in the top left-hand box are 00 then you have a Half-Hourly meter. Any other numbers mean you have a non Half-Hourly meter.
The meter allocated to your business will depend on your energy use, the type of business it is, the equipment it uses, and the site. Don’t worry – we’ll help you understand everything about your supply type and the obligations that go with it.