Renew your contract
Other ways to renew
What other options do I have?
1. Do nothing
If we don’t hear from you on or before the notice date (provided in your renewal letter), you’ll move onto our variable price plan when your current plan ends.
Our variable price plan prices are generally higher than on a fixed plan and, unlike our fixed price plans, we may change them at any time. You can find our latest variable prices online. You can leave our variable plans following a 30-day notice period, or alternatively, you can go back on to a fixed price plan at any time.
2. Terminate your contract
If you want to end your contract and switch supplier, you just need to let us know.
To terminate your contract you can:
- Write to us at:
PO Box 9042
- Email us at firstname.lastname@example.org
- Call us on 0345 301 5343 (8am to 6pm, Monday to Friday).
When you terminate your contract, we’ll move you to our out-of-contract prices, which are higher than our variable plan prices, from the end of your current plan until your switch is complete.
If you've already given us notice that you'd like to terminate your contract you will move onto our out-of-contract prices from the end of your current plan. These prices will apply until your switch to a new supplier is complete.
Our out-of-contract prices are also higher than our fixed price plans, and we may change them at any time.
Business renewals FAQs
Will you roll me over to a new fixed price plan?
No. You told us that you don’t like auto-renewal, so when your plan comes to an end, we won’t move you onto a new fixed price plan. If we haven’t heard from you when your current fixed price plan ends, you’ll move onto our variable price plan, which means you only have to give us 30 days' notice to leave (you’ll also need to clear any outstanding balance on your account).
Will my price change during my fixed price plan?
No. With us, fixed really does mean fixed. We won’t change prices for our small business customers part way through a plan, even if our costs increase – so there won’t be any surprises.
If I want to transfer my energy supply, what will happen?
You can terminate your contract at any time but if you want it to take effect when your plan ends, you need to let us know by your notice date (30 days before your plan ends). You also need to clear any outstanding balance or we may object to your switch.
To terminate your contract, you can;
- write to us at Contract Terminations, PO Box 9042, Sherwood Park, Annesley, Nottingham, NG15 5AZ
- email us at email@example.com
- call us on 0333 202 4714 (8am to 6pm Monday to Friday).
If you choose to terminate, we’ll move you to our out-of-contract prices, which are higher than our variable plan prices, from the end of your current plan until your switch is complete.
If you don’t get in touch by your notice date, you’ll move onto our variable price plan when your fixed price plan ends, which means you only have to give us 30 days’ notice to leave (you’ll also need to clear any outstanding balance on your account or we may object to your switch).
How can I decline my renewal offer?
You can call, email or write to us to decline your renewal offer.
Ring us on 0345 301 5343 (8am to 6pm Monday to Friday)
Write to us at Contract Terminations, PO Box 9042, Sherwood Park, Annesley, Nottingham NG15 5AZ
Where can I find my Terms and Conditions?
Principal terms of your contract and our standard gas and electricity Terms and Conditions can be found on our plan pages.
How do you calculate the annual consumption figure on my renewal letter?
The annual consumption figure on your renewal letter is our estimation of the amount of energy that you use on an annual basis, based on meter readings that we've received from you or our meter readers.
We calculate your annual consumption using all of the meter readings we've had in the last 12 months to understand your monthly consumption. We then add all of these monthly values together to give an annual view.
If we don’t have any meter readings for the last 12 months, we use readings that are older but we understand that your consumption may change over time. To make this calculation as accurate as possible, you can give us meter readings by logging in to your online account.
If you've been in your premises for less than a year, we won’t have your readings for this period so to make the calculation as accurate as possible, we’ll use the previous occupier’s consumption data. We know that different businesses use energy in different ways so to get the most accurate view of your annual consumption, submit a meter read by logging in to your online account.
Please note that the consumption on your renewal letter will be different to what you’ll see in your Energy Toolkit. This is because your toolkit converts your billed energy costs and energy use to calendar months. Your billing period may vary slightly from month to month and year to year.
How is my renewal price calculated?
As well as energy, our prices include other costs including transporting it to you and metering. For electricity, we also include the cost of the following Government schemes – Electricity Market Reform (EMR), Renewables Obligation (RO) and Feed-in Tariffs (FiT).
We include these in our prices, so if you’re on a fixed price plan you know that your price won’t be affected if they change during your plan.
Not all suppliers fix the cost of these Government schemes in their prices like us. This means you could see an unexpected price rise from other suppliers if the scheme costs change during your plan.
Over the past year, the price of wholesale electricity and metering costs have both slightly fallen but there has been a large increase in the charges around low carbon energy investment.
- The price we pay for the electricity we sell makes up over half of our costs.
- This has gone down 9% in the past year.
Networks and metering:
- What we pay other companies to use their cables and the cost of meter operators so we can measure energy use makes up 29% of our costs.
- This has gone down 1% in the past year.
Government Scheme Costs:
- What we pay the Government to invest in greener energy generation makes up 18% of our costs.
- This has gone up 26% in the past year.
Over the past year, the cost of wholesale gas has dropped but transportation charges have slightly gone up.
- The price we pay for the gas we sell makes up over 60% of our costs.
- This has gone down 13% in the past year.
Networks and metering:
- What we pay other companies to get the gas to you and the cost of meter operators to allow us to measure your gas use makes up nearly 40% of our costs.
- This has gone up 3% in the past year.
These figures have been calculated using prices in March 2015 compared to March 2014.
What are the Government schemes included in my electricity price?
Your electricity price includes the cost of the following Government schemes – Electricity Market Reform (EMR), Renewables Obligation (RO) and Feed-in Tariffs (FiT).
- EMR is a set of rules to encourage investment in greener energy sources. A fund has been set up so all suppliers pay an agreed minimum price for any renewable energy they buy. Another fund will be used to make sure all companies generating energy deliver enough electricity to keep the lights on.
- RO ensures a proportion of all electricity supplied to customers comes from renewable energy sources. As renewable energy generation has increased, so has the cost of the scheme.
- FiT is a fund which is used to pay back homes and businesses which generate their own electricity from renewable sources and feed it into the grid. There has been a big increase in numbers of solar panels in recent years, meaning more and more payments are needed.
How are the costs of Government schemes calculated in my electricity price?
With our fixed price plans you’ll always know what you’ll be charged – so the cost of Government energy schemes have already been included in your price.
We calculate these costs using an average of what we’re currently charged by the Government for these schemes, and what we think they’ll charge us during the length of your fixed price plan. Other suppliers may calculate these costs differently, so you can’t assume these rates will be the same across all suppliers.
Your electricity price with us will include Electricity Market Reform (EMR), Renewables Obligation (RO) and Feed-in Tariffs (FiT) so you won’t see a breakdown of them in your welcome pack or bill. But you’ll know that these will never change during your fixed price plan.
If you’re on a deemed price, out-of-contract price or our variable price plan, your prices are not fixed and could change at any time – including what you pay towards these Government schemes. You would be notified of any changes to your unit rates in advance.