Smart meters for your business

Do more to control your energy use.

Update on smart meter installations

We’re now ready to continue installing smart meters after making changes to our installation process.

We have developed a no contact installation process which all our technicians will follow, as well as ensuring they have appropriate PPE which they will wear for the duration of the install.

We’ll call you before arrival to make sure there has been no change in circumstance and it is safe for our technician to enter. 

If you or anyone at your property are displaying coronavirus symptoms or are self-isolating, please don’t book a smart appointment at this time.

How we’re keeping you and our technicians safe

Following changes we've made to our installation process to keep you and our colleagues safe, we're now ready to fit your smart meter for free. 

Here's more information on how our no contact installation will work.

A 21st-Century energy grid

Smart meters form part of a smarter energy grid in the UK. With a smart grid, we can be more precise about energy production, allowing us to better support new technologies – such as heat pumps and electric cars.

 

Improve your sustainability

By helping us reduce excess energy production and minimise wastage, smart meters help businesses reduce their carbon footprint.

Free installation

Our trained technicians will install your smart meter for free, at a time to suit you.

Save time

Your smart meter does the hard work for you, automatically submitting your meter readings each month.

Accurate billing

Say goodbye to estimated bills1. Your figures will now be based on actual readings, sent wirelessly, so you can plan smarter.

The truth about smart meters

With your smart meter, you stay in complete control of your energy data, which is sent to us through a dedicated wireless network. Not only are smart meters completely safe and secure, but they're also great for the environment.

Quick and easy installation

Pick a time

Book your appointment online to arrange a time and date for us to install your smart meter that best suits your business.

Find your meter

Your new smart meter will be fitted in the same place as your old meter, so you'll need to make sure it's easily accessible.

Power off

The installation will take a couple of hours for a Dual Fuel install and your gas and electricity will only be switched off at the point of changing your meters.

Get a reading

Our technician will take a final meter reading from your old meter and an opening one for the new meter.

All done

And that's it! No need to do anything else - you're ready to go.

Enjoy a sustainable business

Sustainability isn't just good for the environment – it's also good for business. Showcase your sustainability credentials and cut down on energy bills. Read our tips on energy efficiency.

Chat now

Want a smart meter?

Chat with an advisor online today, and see if we can book an appointment for you.

Book an appointment

To arrange an appointment today you can either book online or call us.

Frequently asked questions

Do I have to have a smart meter?

No, it’s up to you but we’ll install it for free and it could help you save money on your energy. The sooner you have your smart meter installed, the sooner your business can start benefiting from the benefits they offer.

How do I know that the meter installer is genuine?

We use our own, employed engineers and Morrison Utility Services engineers to carry out this work. They will produce identification when they call at your premises – please check this carefully before you let them in. If you’re in any doubt, you can check their identity by calling our Customer Contact Centre on 0345 055 0065.

Will my smart meter still work if I move energy supplier?

You’ll be free to move energy supplier at any time and we’ll do everything we can to ensure you continue to receive the benefits of smart metering. However, this service may be limited or a new supplier may not support smart meters.

What happens if the meter can't be fitted on the day?

Sometimes we might not be able to go ahead with a smart meter installation on the day. If this is the case, our engineer will explain to you why we’re not able to fit your smart meter and the steps we’ll take to enable a smart meter to be installed at a later date.

Will the meter change affect my bills?

No, the price you pay for your electricity won’t change. However, your bills will be more accurate. When our engineer installs your smart meter, they’ll simply record the final reading on your old meter and take an opening reading from the new meter. There’ll be a smooth transition and your next bill will show two sets of readings.

Will you be replacing my gas meter as well?

Yes, if you're a Dual Fuel customer we'll exchange your gas and electricity meters at the same time.

If we only supply your electricity, we’ll only be exchanging your electricity meter on our visit.

If you have a gas supply with another energy company then they should contact you separately about having a smart meter. If you move your gas supply to us, then we can arrange to change both your meters on the same visit.

I've been told I can't have a smart meter yet - why's this?

We run a personal eligibility check when you go to book your smart meter appointment to see if we can install a smart meter at your business. Whilst we continue to roll out our smart meters across Great Britain, some restrictions may apply, such as smart is not available if you just get your gas from us or if there is no signal in your area.

How can I rearrange my smart meter installation appointment?

If you need to rearrange your appointment please give us a call on 0345 366 5989.  We're here from Monday to Friday 9am to 5pm.

How can my business be more energy efficient?

Read our handy tips on how your business can be more energy efficient, no matter what industry you're in.

The legal stuff

1 If you change tariff or there is a price change, part of your bill may be estimated until we get a reading for your new tariff or price.

Further information

Information throughout this page has been sourced from the 2019 Smart Meter Communications Research conducted by the Department for Business, Energy & Industrial Strategy, June 2019.